Analyst II Business Process Transactions

Job Description:Key Responsibilities:This role is remote, requiring self-motivation and discipline to excel in a virtual work setting. Candidates should be prepared for a fast-paced inbound call center environment and be comfortable maneuvering between multiple systems to assist customers effectively.• Responding promptly to inbound customer calls, demonstrating agility in a fast-paced call center environment.• Documenting customer interactions accurately and navigating multiple systems to provide comprehensive support during each call.• Processing customer requests through various communication methods (fax, mail, etc.) with attention to detail and adherence to service level agreements (SLAs).• Collaborating with team members, management, and customers to address service issues, improve processes, and maintain data integrity.• Reviewing procedures and workflows regularly, recommending modifications as necessary to enhance transaction processing efficiency.Mandatory Qualifications:• High school diploma or G.E.D.• Minimum of 2 years of call center experience are mandatory• Familiarity with organizational functions, fax machines, computer software, and help desk software• Great attendance and adherence to schedules is required• Clear, professional, courteous customer service tone• Home Office High Speed Internet required• MS office basic experience is requiredOther Qualifications:• Insurance call center experience is preferred• Effective communication abilities, both oral and written• Great sense of touch and sensibility• Ability to work independently, follow instructions, navigate different screens, applications and tasks, multi-tasking on multiple systems per customer callWork Environment:• Home office. You can work from any city within the United States only• Working hours are 7:30-4:30 CST, Monday-Friday• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United StatesCompensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $52,000.Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.If you are an applicant from the United States, Guam, or Puerto RicoDXC Technology is an Equal Opportunity/Affirmative Action employer . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)Disability AccommodationsIf you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com) .Please note: DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .