LMS Support Engineer

As a Learning Management Systems Support Engineer at Dynatrace, your responsibilities will include managing our cloud environments, administering the LMS, troubleshooting technical issues, automating deployments, and collaborating with our engineering team to enhance user experience. You'll ensure optimal performance and availability of our systems, making you a vital part of the LMS Operations team.

To qualify for the Learning Management Systems Support Engineer position at Dynatrace, you need a Bachelor’s degree in a technology field or relevant experience. A minimum of five years in a similar role, experience with cloud administration (AWS, Azure, or GCP), and understanding of infrastructure as code are preferred qualifications that will help you thrive in this role.

The salary range for the Learning Management Systems Support Engineer position at Dynatrace varies depending on your experience and qualifications, typically between $82,000 and $103,000 annually. In addition to a competitive salary, we offer comprehensive health benefits, dental plans, and a 401(k) matching program.

While the Learning Management Systems Support Engineer role is based in Detroit, MI, Dynatrace continually evaluates flexible working arrangements. Depending on project requirements and team needs, there may be opportunities for remote work or hybrid setups, allowing you to balance work and life effectively.

Dynatrace is an innovative leader in Application Performance Monitoring, providing a dynamic work environment for a Learning Management Systems Support Engineer. Our commitment to collaboration, creativity, and employee growth, coupled with our competitive benefits, makes us a fantastic place to build your career.

Key skills for a Learning Management Systems Support Engineer at Dynatrace include strong problem-solving abilities, cloud administration experience, proficiency in automating deployments, excellent communication skills, and the ability to collaborate effectively with cross-functional teams to drive projects forward.

Dynatrace is committed to the professional development of its employees, including Learning Management Systems Support Engineers. We provide training, workshops, and access to resources that foster continuous learning and skill enhancement, empowering you to thrive in your career.

When answering this question, focus on your specific experiences with LMS platforms. Highlight any roles where you managed user accounts, delivered content, or diagnosed technical issues. Discuss the skills you applied, such as problem-solving and communication, to enhance the user experience.

Explain your systematic approach to troubleshooting cloud-related issues. Mention tools and methodologies you utilize, such as log analysis and observability platforms. Show that you stay organized, document findings, and collaborate with teams to resolve issues efficiently.

When discussing automation tools, mention any experience you have with CloudFormation, Terraform, or Ansible. Provide examples of projects where you automated deployment processes and how that improved efficiency or reduced errors in previous roles.

Highlight the importance of clear, proactive communication. Discuss how you regularly provide updates through multiple channels and how you adjust communication styles to cater to technical and non-technical audiences to ensure understanding.

Select a significant problem, describe the context, your approach, and the outcome. Focus on your analytical skills, resources you used, and collaboration with other teams to implement a solution, demonstrating your capability to handle challenges.

Discuss your experience with ticketing systems like Zendesk or similar platforms. Mention how you prioritize requests based on urgency and complexity, and how you ensure timely follow-up and communication with users to maintain satisfaction.

Talk about strategies such as regular monitoring, implementing failover mechanisms, and automatic scaling that you have used to ensure cloud systems remain available. Highlight any relevant experiences and outcomes from past projects.

Describe your familiarity with tools like CloudFormation or Terraform. Provide examples of how you have used IaC in past roles, emphasizing your ability to manage infrastructure efficiently and the reduction of manual errors through automation.

Mention your commitment to continuous learning through attending workshops, webinars, certification programs, or reading industry-related content. This shows your dedication to staying updated and implementing best practices in your work.

Be honest about your aspirations. Share how you see this role at Dynatrace as a stepping stone in your career. Mention your intention to develop technical skills, contribute meaningfully to the team, and possibly move into leadership positions in the future.