Partner Program Operations Manager - LATAM (Remote - Miami or Mexico - Bilingual English/Spanish)

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences

Regional Partner Operations Manager, also know as Partner Program Manager (PPM) is not a sales role, it work alongside the Sales, PSMs and Partners within their geography to provide overall operational consistency in alignment with the global program.  

This PPM will focus on LATAM, support the implementation and maintenance of the Partner Program, from the contract management and the partner onboarding to the deal registration review and all processes reinforcement to assure partner data hygiene. As well as contribute to the global distributed PPM team, contributing to the definition and improvement of the processes with clear and innovative ideas.

The PPM will be capable of advocating on behalf of our partners to cross-functional teams so that Partners have the best experience possible interacting with the Dynatrace platforms, being prepared to test the systems before they reach the partners.

The PPM will be an incredibly organized person, capable of juggling multiple projects and priorities. He/she will have excellent communication skills, and will be able to present to all audiences, from the technical operations to the regional leaders, and will be able to solve conflicts as needed.

The PPM will concentrate on LATAM, where he/she will take responsibility for all tasks, enforcing all processes, and reporting on them, but he/she will also work on the global distributed PPM team, contributing to the definition and improvement of the processes with clear and innovative ideas.

Location: remote from home office in Miami, FL or Mexico preferred

Minimum Requirements: 

• Bilingual English & Spanish - written and spoken a must
• 2+ Partner Operations experience required

Preferred Requirements:

• IT background - Worked for Technology Company
• Channel / Partner experience
• Work across internal teams such as Legal and Regional Vice Presidents and more
• Able to define and enforce processes
• Focus on the results
• System test experience (patience for testing and assuring platforms run correctly)
• Salesforce
• MS suite
• Excel expert
• Dynamic, flexible, team player - Willingness to roll up your sleeves and do what's necessary
• Effective communication and Organizational skills

Why you will love working with our Dynatrace platform:

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. 
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and rewards

• The OTE range for this role is $109,000 - $136,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. 
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.