Sr. Marketing Manager, Customer Programs (Remote, United States)

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation. 

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. 

If you are a marketing professional with a passion for creating high-value executive engagements, we have the job for you! Dynatrace has a newly created position to grow our strategic customer programs and build a world-class Executive Briefing Program. In this role, you will work cross-functionally to form a Discussion Leader Bureau, curate a Content Catalog, develop an end-to-end process to ensure success, and provide direction to ensure every agenda is customized to drive meaningful peer-to-peer conversations. This role requires a results-driven professional with experience driving programs with measurable results.

What You’ll Do:

• Build and Scale an Executive Briefing Program: Design and launch a global Executive Briefing Program designed to host leaders from our most valued prospects, customers and partners.
• Ignite Customer Engagement: Build a program that increases customer loyalty, uncovers new opportunities, and deepens executive relationships.
• Increase Loyalty: Leverage best practices to enable our Executive Briefings to become a ‘Listening Post’ for Dynatrace. Through our Executive Briefings, we can garner customer insights to better understand their strategic priorities and build actionable plans for success.
• Collaborate and Enable: Work closely with sales, marketing, and product teams to ensure executive engagement strategies are aligned with business priorities. Develop the process and operational rigor for the field and partner teams to request Executive Briefings and prioritize requests based on measured impact.
• Measure and Share Impact: Utilize data-driven insights and metrics to measure effectiveness of Executive Briefings.
• Feedback: Implement a feedback program to continually drive program improvements.

This role can work remotely within the United States

Minimum Requirements:

• 5+ years of experience in technology marketing, customer engagement, with a proven track record for building programs, processes, and measurement strategies.
• Bachelor’s degree in marketing, Business Administration, or a related field.

Preferred Requirements:

• Proficient in developing and delivering elevated executive customer engagement programs.
• Excellent project management skills with the ability to prioritize independently.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels.
• Exceptional analytical and problem-solving skills, with the ability to translate data into actionable insights for improving productivity.
• “Own it” personality and ability to drive process improvement and thrive in a dynamic, fast-paced, high-growth environment.
• Self-starter with a sense of urgency and attention to detail.
• Ideate and implement innovative strategies to enhance program effectiveness.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.