Platform Consultant

The Platform Consultant is the go-to person for functional and technical knowledge about the platform. They will work predominately with our larger customers, working within the Project Delivery team to ensure that our platform is being used in the best way possible.

Their role is to take the high level solution design and break that down into a detailed design and integration that delivers the business requirements while minimizing build work for Eagle Eye, help with technical solution configuration and assist the customer with their implementation work with the Air platform.

They should have a strong technical aptitude and be able to understand system architectures, have a strong handle on web based technologies and be able to complete technical tasks related to the solution designed for our clients.

The “superpowers” you should possess are adaptability, analytical, collaboration and a strong understanding of web based software platforms and APIs.

Main roles and responsibilities

• Understanding and translating customer requirements into Eagle Eye capabilities
• Owning the technical solution with the customer and supporting their technical teams during delivery
• Understanding system architecture and database technologies
• Designing solutions that avoid core platform coding changes
• Feeding feature changes/improvements and any custom work needed into the platform via close collaboration with Product team
• Keeping up to date on product change and future roadmap
• Highlighting potential for additional revenue from existing customer engagements
• Running and contributing to both functional and technical workshops for larger customers as part of the project lifecycle

You have....

• Minimum 3 years relevant experience in a similar role
• Proven experience of planning, facilitating and leading workshops and meetings to deliver agreed outcomes
• Proven experience of delivering complex software solutions to large retail customers
• Strong technical and functional understanding of software platforms, especially APIs
• Strong understanding of database and other system components
• Excellent analytical skills to analyse customer requirements and map to key platform capabilities
• Excellent specification / technical writing skills, planning and prioritization skills
• Awareness of security considerations underlying the Eagle Eye platform
• Awareness of the software development lifecycle
• An understanding of retail and/or hospitality technology space (desirable)
• Proficient fluency in Spanish (desirable)

You are…

• Able to adapt quickly to change and be flexible
• A problem solver
• Able to take control and make decisions
• Highly organized
• Collaborative
• Technically competent
• An excellent communicator
• Confident being customer facing

• A competitive base salary
• Bonus scheme with potential to earn up to 10% of salary dependent on your own personal behaviors, achievement of goals and company revenue targets
• Flexibility to work from home/various office locations
• Generous annual leave package including
• 25 days paid annual leave
• 5 days paid sick leave which if unused gets added to your annual leave the next year

• Support in continuous learning and self-development
• Access to employee assistance program
• Access to the paid Headspace app subscription
• Mental Health First Aiders to support employee’s mental wellbeing
• Employee Resource Groups focused on underrepresented groups in Eagle Eye, including Purple Women
• Charity Committee committed to organizing events throughout the year to raise money for those less privileged
• A friendly, fun, growing team of people who work hard but love to play hard too, with location specific Christmas parties and annual whole company get together hosted in the UK
• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• RPP - Group RRSP
• Group Life - AD&D - Critical Illness Insurance
• Paid Time Off Benefits
• Work From Home - Flexible hours
• Training & Development
• Bonus - Awards - Gifts
• Employee Assistance Program - Counseling