Customer Success Manager

Easthampton Public Schools is seeking a dedicated and motivated Customer Success Manager to join our team. In this vital role, you will be responsible for ensuring that our students, parents, and community members receive exceptional support and engagement from our educational services. You will serve as the primary point of contact for our customers, working diligently to understand their needs and challenges, and advocating on their behalf to improve our programs and initiatives. Your ability to build relationships and foster collaboration will be key to enhancing the overall experience within our school district. This position requires a blend of exceptional communication skills, strategic thinking, and a passion for education. You will play a crucial role in guiding our customers through our services, facilitating feedback loops, and providing solutions that resonate with our community’s goals. By analyzing customer data and feedback, you will help shape the development of programs that not only meet but exceed expectations. If you are enthusiastic about working in an educational environment and believe in the power of customer success to drive positive outcomes, we encourage you to apply for this rewarding opportunity with Easthampton Public Schools.

Responsibilities

• Act as the primary liaison between Easthampton Public Schools and its community stakeholders.
• Develop and maintain strong relationships with students, parents, and community members to enhance their experience with our services.
• Gather, analyze, and respond to feedback from customers in a timely and effective manner.
• Create training materials and resources to educate customers on our services and systems.
• Collaborate with internal teams to tailor programs and initiatives based on customer needs and insights.
• Monitor customer satisfaction and engagement metrics, identifying areas for improvement and implementing solutions.
• Report on customer success initiatives and their impact on the overall goals of Easthampton Public Schools.

• Bachelor's degree in Education, Business Administration, or a related field is preferred.
• Proven experience in customer service, account management, or a similar role.
• Strong interpersonal and communication skills, with the ability to connect with diverse customer groups.
• Demonstrated ability to analyze data and use insights to drive improvements.
• Knowledge of educational systems and best practices in customer engagement is a plus.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organizational skills with the ability to manage multiple priorities effectively.