Job details

eCommerce Compliance Onboarding Specialist

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list!

Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest-growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 150 global brands like Nestle, Sylvania, Kong, Panasonic, Sorel, Skullcandy, and Popsockets rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces®.

We need an eCommerce Compliance Onboarding Specialist to review new content, manage product listings, and participate in our account health strategy. This is an important role and offers great opportunities to learn, grow, and succeed in the dynamic, exciting ecommerce industry.

What does a Compliance Onboarding Specialist do?

Understand government regulatory and digital marketplace compliance (Amazon, Walmart.com, eBay, etc.)
Formulate a process to quickly evaluate product government regulatory and marketplace compliance requirements
Support the following regions: Americas, Europe, Middle East, and Australia
Maintain a turnaround timeline Service Level Agreement (SLA) in support of sales and onboarding efforts
Use official regulatory guidance, databases, and compliance software tools to screen products for suitability to sell in potential markets
Scope government regulatory and digital marketplaces compliance requirements and document for internal and external sharing
Help set customer expectations and train internal Pattern teams to do the same
Proactively troubleshoot potential issues
Join customer-facing meetings to collect information, articulate strategy, communicate timelines, and set onboarding plan

What will I need to thrive in this role?

1-2 years’ experience working in the regulatory compliance field reading and interpreting global regulations
1-2 years’ experience with the Amazon.com marketplace platform
Experience with Amazon Account Health - specifically writing plans of action and responding to performance notifications
Experience working with government regulations or regulatory bodies (FDA, EPA, CPSC, Health Canada, etc.)
Bachelor’s degree
Ability to organize and manage multiple tasks simultaneously
Precise attention to detail
Excellent verbal and written communication skills
Strong judgment and commitment to ethics
An eagerness to learn

Preferred skills and qualifications:

Basic familiarity with Walmart.com and other ecommerce marketplaces (eBay, Shopify, Etsy, etc.)
Experience with MAP/MSRP compliance enforcement
Experience performing root cause analysis and implementing corrective and preventive actions (CAPA)
Strong writing and editing skills
Previous experience working in a high-stakes business environment

Sounds great! What’s the company culture?

We are looking for individuals who are:

Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What does the team look like?

Report to the Account Health Manager and work closely with the VP of eCommerce Services. This is a diverse team with members in our US office, Serbia, Pakistan, and the Philippines. We are highly collaborative and have an open correction culture. We are the bridge between many areas of the company.

What is the hiring process?

An initial phone interview with Pattern’s talent acquisition team
A video interview with a sample problem with the Account Health Manager
An onsite interview with the Account Health Manager and VP of eCommerce Services
Reference checks
Executive review
Offer

How can I stand out as an applicant?

Be prepared to talk about professional accomplishments with specific data to quantify examples
Be ready to talk about how you can add value and be the best addition to the team
Focus on mentioning how you would make a difference at Pattern
Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce accelerator industry! We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

Unlimited PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Casual Dress Code
Competitive Pay
Health, Vision, and Dental Insurance
401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pattern Glassdoor Company Review

4.5