Job details

Ecommerce Compliance Specialist

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. We also want to provide an environment where you can do the best work of your life.

Pattern is the premier partner for global Ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands—like Nestle, Sylvania, Kong, Panasonic, Sorel, and Pandora—rely on Pattern's global Ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces®.

We need an Ecommerce Compliance Specialist to review new content, manage product listings, and participate in our account health strategy. This is an important role and offers great opportunities to learn, grow, and succeed in the dynamic, exciting Ecommerce industry.

What does a Compliance Specialist do?

Manage product listings through reviews of new content
Product catalog auditing to ensure compliance with Ecommerce platform policies
Monitor and update banned keywords and products from Ecommerce marketplaces
Monitor notices from Ecommerce platform compliance departments
Determine best ways to respond to seller account issues
Proactively troubleshoot potential issues
Communicate issues with the seller team

What will I need to thrive in this role?

1-2 years’ experience with the Amazon.com marketplace platform
OR 1-2 years’ experience working in the compliance field
Experience with Amazon Account Health - specifically writing plans of action and responding to performance notifications
OR Experience working with government regulations or regulatory bodies (FDA, EPA, CPSC, Health Canada, etc.)
Bachelor’s degree

Preferred Skills & Qualifications

Basic familiarity with Walmart.com and other Ecommerce marketplaces (eBay, Shopify, Etsy, etc.)
Experience with MAP/MSRP compliance enforcement
Experience performing root cause analysis and implementing corrective and preventive actions (CAPA)
Strong writing and editing skills
Previous experience working in a high-stakes business environment

Sounds great! What’s the company culture?

We are looking for individuals who are:

Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

An initial phone interview with Pattern’s talent acquisition team
A video interview with a team member
An on-site interview with the team manager
Reference checks
Executive review
Offer

How can I stand out as an applicant?

Be prepared to talk about professional accomplishments with specific data to quantify examples
Be ready to talk about how you can add value and be the best addition to the team
Focus on mentioning how you would make a difference at Pattern
Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce accelerator industry! We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We also believe in having fun and balancing our lives, so we offer awesome benefits that include