Job details

eCommerce Sales Operations Manager

Qui sommes-nous ?

Pierre Fabre is the 2nd largest dermo-cosmetics laboratory in the world, the 2nd largest private French pharmaceutical group and the market leader in France for products sold over the counter in pharmacies.

Its portfolio includes several medical franchises and international brands including Pierre Fabre Oncologie, Pierre Fabre Dermatologie, Eau Thermale Avène, Klorane, Ducray, René Furterer, A-Derma, Naturactive, Pierre Fabre Oral Care.

Established in the Occitanie region since its creation, and manufacturing over 95% of its products in France, the Group employs some 10,000 people worldwide. Its products are distributed in about 130 countries. 86% of the Pierre Fabre Group is held by the Pierre Fabre Foundation, a government-recognized public-interest foundation, while a smaller share is owned by its employees via an employee stock ownership plan.

In 2019, Ecocert Environment assessed the Group’s corporate social and environmental responsibility approach in accordance with the ISO 26000 sustainable development standard and awarded it the “Excellence” level.

Pierre Fabre is recognized as one of the "World's Best Employers 2021" by Forbes. Our group is ranked in the Top 3 in the cosmetics industry and in the Top 10 in the pharmaceutical industry worldwide.

Here are some products provided by Pierre Fabre USA : EAU THERMALE Avène,Glytone, Klorane, Rene Furterer, Hemangiol

Votre mission

As Pierre Fabre USA advances our eCommerce growth across various channels, we're seeking an experienced eCommerce Sales Operations Manager to augment our team's expertise.

The eCommerce Sales Operations Manager will take charge of optimizing sales operations, providing eCommerce analytics and insights, and managing forecasting across all our eCommerce channels including our Direct-to-Consumer (DtC) platforms, Amazon, and other eCommerce Pureplayers.

This role demands extensive data analysis skills, a robust understanding of eCommerce operations, and the capacity to derive actionable insights to fuel our commercial success.

At Pierre Fabre USA, we offer a competitive salary, excellent benefits, and an innovation-driven work environment. If you're an eCommerce professional specializing in analytics and operations across multiple platforms, we would love to hear from you. Apply now to become our eCommerce Sales Operations Manager.

Essential Functions:

Utilize analytics tools to generate actionable insights and recommendations across all eCommerce channels to drive strategic decision-making and enhance eCommerce operations on a weekly basis.
Develop and oversee precise sales forecasts at the SKU level for all eCommerce channels, identifying potential risks and opportunities and aligning with cross-functional teams to coordinate inventory management.
Establish effective reporting systems to track eCommerce KPIs across all channels, delivering regular reports to brand teams, operations teams and senior management on sales performance, inventory status, and customer behavior trends.
Collaborate with Marketing, Product, and Technology teams to optimize eCommerce operations and enhance customer experience across all digital platforms.
Enhance operational efficiency by refining eCommerce processes, pinpointing bottlenecks, and suggesting solutions to improve productivity.
Conduct thorough market research and competitive analysis across all channels to stay abreast of emerging eCommerce trends and technologies, delivering insights for business growth.
Contribute to the development of the annual business plan and sales strategy for all eCommerce channels, ensuring alignment with broader business objectives.
Other duties as described by the business

Required Education and Experience:

Bachelor's degree in Business, Analytics, or a related field. An MBA or similar advanced degree is a plus.
5+ years of experience in eCommerce operations and sales, with a strong emphasis on analytics and forecasting across multiple platforms.
Proven expertise in eCommerce analytics tools and methodologies across various channels.
Strong quantitative skills with the ability to transform complex data into actionable insights.
Excellent communication and presentation skills, able to articulate complex data clearly and concisely.
Knowledge of inventory management, sales forecasting, and eCommerce operations across multiple channels.
Ability to collaborate effectively with cross-functional teams.
Exceptional problem-solving skills and the ability to thrive in a dynamic, fast-paced environment.

Work Environment / physical demands / position type and expected hours of work:

This job operates in a clerical, office setting.
The normal working hours of the office are from 8:30 a.m. – 5:00 p.m. Monday through Friday.
This position is currently a hybrid role.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pierre Fabre

True to My Nature

https://www.pierre-fabre.com/en-us

https://www.aveneusa.com/

https://www.glytone.com/

https://www.kloraneusa.com/

https://www.renefurtererusa.com/

Qui êtes-vous ?

Pierre Fabre is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.

Nous sommes convaincus que la diversité est une source d’épanouissement, d’équilibre social et de complémentarité pour nos collaborateurs, nos offres sont donc ouvertes à toutes et tous sans restriction.

Pierre Fabre Glassdoor Company Review

3.9