eCornell Learning Consultant (Remote)

eCornell Learning Consultant (Remote)

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Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

Do you have a track record as a top performer in client support environments? We are looking for a confident, motivated, and curious candidate who wants to be part of a solution-based team and help create memorable relationships and partnerships.

The Learning Consultant is a client support role focused on the development and support of corporate partnership programs. This role is primarily responsible for growing and maintaining our customer base by assisting clients in the implementation process, technical integration with corporate learning portals, presenting best practices, and rolling out the online learning programs. In this role you will leverage opportunities for building key account relationships by gaining insight into client needs and having a thorough understanding of the market and our products.

What You Will Do:

• Identify professional executive education development needs and work with program directors to propose appropriate solutions to potential corporate-client students.
• Partner with sales and client contacts to develop targeted professional executive education development and eLearning programs.
• Implement and provide account management services for the professional development solutions.
• Coordinate client program implementation, delivery, orientation, and ongoing support.
• Deliver effective presentations to client program participants.
• Develop and oversee customer retention campaigns.
• Maintain customer and student relationships to cross-sell and ensure future business.

What You Will Need:

• Bachelor’s degree and 5 years of experience in eLearning & professional development, training, professional services, or consulting services, or equivalent combination of education and relevant experience.
• Demonstrated experience partnering with middle to upper-level management in corporate environments.
• Superior presentation skills; excellent written and verbal communication skills.
• Excellent organizational skills; ability to prioritize effectively and meet competing deadlines.
• Service and goal oriented; passionate about client support/satisfaction.
• Solid understanding of technical concepts and web applications; demonstrated experience and proficiency in the use of Microsoft Office suite, particularly Excel.
• Ability to travel occasionally (approximately 3 times a year).

What We Offer:

• The opportunity to work with a dynamic group of people in a high-growth organization where employee development is promoted.
• A broad set of competitive benefits under the Endowed program, including educational opportunities, access to virtual wellness programs, health care options, 3 weeks of paid vacation, 13 paid holidays, and superior retirement contributions. https://hr.cornell.edu/benefits-pay

This position is remote, which means you can be located anywhere within the U.S.

The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.

**No VISA sponsorship is available for this position. **

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Executive Education Associate II

Job Family:

Student Services

Level:

F

Pay Rate Type:

Salary

Pay Range:

$71,338.00 - $87,190.00

Remote Option Availability:

Fully Remote

Company:

Endowed

Contact Name:

Freddie Salley

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

2023-05-30