Implementation Specialist

Edmunds offers flexibility to work fully remote, from our Edquarters, or a combination of bothAt Edmunds we’re driven to make car buying easier. Ever since we began publishing printed car guides in the 60’s, the company has been in the business of trust, innovating ways to empower and support car shoppers. When Edmunds launched the car industry’s first Internet site in 1994, we established a leadership position online and have never looked back. Now, as one of the most trusted review sites on the Internet, millions of visitors use our research, shopping and buying tools every month to make an easy and informed decision on their next car. For consumers, we bring peace of mind. For dealers, we make tools to help them solve their problems and sell more cars. How do we do it, you ask? The key ingredients are our enthusiastic employees, progressive company culture and cutting-edge technology. Want to join the team? Read on to find out how!What You’re Applying For:The Implementation Specialist brings the power of the Edmunds brand to various sites and platforms. Specifically, this position works with dealerships, internal teams, and web providers to ensure our products are implemented correctly on Edmunds.com, thousands of our dealer customer’s websites, and other websites and platforms. Additionally, you will be setting up tags and reporting for a dealer’s website that allows our teams to show the value of our partnership to a dealer. Showcasing your excellent customer service skills, you’ll be the main point of contact throughout implementation, and provide postimplementation troubleshooting and support to drive customer satisfaction. Your creative thinking and keen problem solving skills will help us create the best implementation experience in the automotive industry!What You’ll Do:• Conduct vendor and customer outreach to ensure smooth and timely implementation of ad products for our growing base of dealer customers• Review and vet all product implementation to ensure all requirements and specifications are met• Install tags on a dealer’s site for reporting purposes through Google Tag Manager• Set up custom reporting for Google Analytics• Troubleshoot, diagnose, and resolve implementation or product issues from customers and vendors• Deliver outstanding service - providing thorough, thoughtful, and accurate responses and guidance to customers, vendors, and internal teams. Understand and anticipate customer needs• Demonstrate appropriate ownership/accountability for all cases worked and prioritize cases in accordance with level of urgency• Provide meticulous, detailed, and timely documentation in Salesforce CRM• Serve as subject matter expert to internal teams regarding ad product & implementation• Improve the implementation experience for our customers by regularly identifying process improvements that also drive efficiency• Network, collaborate and build long-term, trusting relationships with vendors and internal teams including Sales, Operations, Product and IT DevelopmentWhat You Need:• Critical thinker, able to apply problem solving skills to troubleshoot client and technical issues• Be flexible and adaptable. Handle daily challenges confidently and be willing to adjust to multiple demands, shifting priorities, ambiguity, and rapid change• Excellent interpersonal skills, able to communicate effectively and collaborate well in a team environment• Results oriented - you demonstrate good judgment and can effectively prioritize your work to achieve desired results• Fast learner – you can pick up and learn new concepts quickly and easily• Solid knowledge of Microsoft Excel, comfortable working with spreadsheets and formulas• Hands on experience working in Salesforce CRM, and Tableau or other data visualization tools• Tech savvy with skills such as HTML, Google Tag Manager, Google Analytics, & SQL are a plusThe compensation range for this position is $58,100 - $85,000 per year. The base pay will take into account internal equity as well as job-related knowledge, skills, and experience among other factors. In addition, Edmunds offers full-time employees a comprehensive total rewards package including the benefits listed below.Edmunds Perks:• Flexible time off• 13 Paid Holidays• Comprehensive Health Benefits (medical, dental, vision, life and disability)• Flexible Spending Accounts (Employees) and Health Savings Accounts (Employee and Employer Contributions)• 401K Plan with company matching at 100%, up to 6% of eligible salary with immediate vesting• Stock purchase program• CarMax vehicle discount• Up to 4 months Paid Parental Leave• HeartCash matches employee donations to the causes that are important to them• 2 Days of Paid Time Off for time to dedicate to social impact causes• FitCash covers a portion of gym or fitness activity fees• Well being sessions and events such as yoga, meditation and walking challenges• On-going career development sessions and an annual learning event• Pet insurance• Sabbatical leave• Education Reimbursement• Pre-tax spending accounts for qualified transportation expenses• Plus a coffee bar, frozen yogurt and more!Working @ Edmunds.com:Employees think it’s a pretty great place to work and some pretty impressive publications think it is too: we have been recognized as one of the best places to work by Fortune Magazine, Great Places to Work, LA Business Journal, Newsweek, Computerworld, Built in LA, Inc. Magazine, The Wall Street Journal, Business Week Magazine, and Architectural Record. We've also been identified as one of the best workplaces specifically in Technology, for Diversity and Asian Americans, and as a Newsweek Most Loved Workplace for LGBTQ+ employees. If you’re interested in learning more and joining our mission, we’d love to hear from you!Edmunds will consider for employment qualified candidates with criminal histories in a manner consistent with the requirements of all applicable laws.#LI-Post#LI-Remote#BI-Remote