Education and Learning Associate

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is looking for an Education and Learning Associate to the Education & Learning Services (ELS) team in Chicago. The ELS unit plays a critical role in client growth by developing education and certification programs for client members in collaboration with volunteer subject matter experts. Through the team's work on education strategy development, delivery of virtual and online learning, committee management, speaker training, and instructional design, we are able to meet the unique educational needs of each client organization's members.

What You Will Do

• Apply the use of all eLearning and technology tools to support client education initiatives, including a variety of abstract management tools, eLearning development software, web-conferencing tools, virtual platforms and live capture/recording tools
• Serve in a customer service role to support association members, volunteers and speakers
• Support speaker, reviewer and volunteer training as needed to ensure that the educational goals are met in developing programs
• Assist in providing content for client newsletters and email blasts as well as developing agendas and meeting minutes
• Provide support in the acquisition or maintenance of certifications as needed, including application processes, test company outreach and online tool support
• Manage program-specific invoicing (speaker honoraria or expense reimbursement)
• Assist in the production of online training opportunities via eLearning courses, podcasts, webcasts, virtual events and live capture at meetings
• Project administration including capturing meeting minutes, processing session evaluations (tabulation and basic analysis), providing customer service and overall client stewardship

This Role Might Be for You If…

• You have a passion for continuing education, learning virtual education delivery, professional development and certification
• You are motivated by a fast-paced, multi-client environment
• You are flexible and adaptable, and enjoy diversity in your work
• You want to work alongside driven, supportive and caring colleagues
• You possess excellent written and verbal communication skills
• You are detail-oriented with a strong proficiency in time management and organizational skills in handling multiple concurrent tasks
• You have the ability to travel 10-15% to attend educational events and client meetings

Basic Qualifications

• Bachelor's degree from an accredited four-year institution
• 0-1 year of relevant professional experience

Preferred Qualifications

• Relevant internship experience or employment is highly preferred
• Experience in the association space is highly preferred
• Experience organizing and setting up meetings (conference calls, online, in person) is a plus
• Database management experience is a plus
• Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Equal Employment Opportunity

At Smithbucklin Corporation, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.

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