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Platform - Billing Experience - Senior Software Engineer

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role: The Platform Billing team's mission is to provide a simple, transparent, and flexible SaaS billing experience based on the consumption of cloud resources and other Elastic services. The Elastic Cloud service is operated at a global scale - across all top 3 public cloud providers, in more than 50 regions across the world, hosting mission-critical workloads for customers in every industry. The Billing team sits at the heart of Elastic's business strategy, enabling the company to grow by developing capabilities like usage-based metering, consumption billing, and marketplace integrations. Our team builds the systems responsible for billing our Cloud customers end-to-end. We collect millions of usage data points from distributed sources across AWS, GCP and Azure, which we use to calculate bills for our customers. We then make this information available to internal and external clients via API integrations and UI presentations. We are looking for a Software Engineer to help us make an immediate impact on our monetization strategy. You will work alongside a distributed team to craft billing models that drive the growth of our Cloud products. You will learn how to meter and bill distributed applications using the Elastic Stack. This role will require collaboration with Product Managers, Designers, and other Developers to achieve our goals. What You Will Be Doing: Implement features and execute on the roadmap for the Billing area of the Cloud. This includes working on the parts of the codebase that bring in monthly subscription revenue from thousands of Elasticsearch Service users. Build scalable solutions and expose them via elegant REST APIs to deliver the best payments experience for the Elasticsearch Service. Add features to the backend services in Python that uses Elasticsearch. Collaborate with other Elastic engineering teams to develop scalable, automated solutions that drive our SaaS business. Be hands-on with the codebase. Review work done by your peers, and provide constructive feedback. Work on crafting a stable, scalable, and reliable ingestion pipeline built using Elastic products to harvest usage data from multiple products. Use Elasticsearch and Kibana to aggregate data for billing and usage reporting purposes. Participate in the operation of an always-on service, maintaining a high level of observability. Grow and share your interest in technical outreach (blog posts, tech papers, conference speaking, etc.). Participate in the team's on-call rotation. What You Will Bring: Proven experience (3 years) with a track record of delivering high-quality code, preferably in Python. Deep understanding of distributed systems and communication between services. You care deeply about the design and quality of the features you ship. Experience using Elasticsearch and/or Postgres in your application as a data store and analytics engine. Experience or interest in working on SaaS billing or metering systems. Strong communication and problem-solving skills. Ability to work autonomously in a globally distributed team. You love working with a diverse, worldwide team in a distributed work environment. Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $133,100-$210,600 USD The typical starting salary range for this role in the select locations listed above is: $159,900-$252,900 USD Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibilityelastic.co We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People's Republic ("DNR"), and the Luhansk People's Republic ("LNR"). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

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What You Should Know About Platform - Billing Experience - Senior Software Engineer, Elastic

Join Elastic as a Senior Software Engineer focusing on the Billing Experience, where you’ll play an essential role in crafting a compelling billing system for our dynamic Cloud services. Located in the vibrant city of Charlotte, NC, you’ll be part of a distributed team dedicated to providing a seamless SaaS billing experience for our customers. At Elastic, we pride ourselves on harnessing the power of AI and search technology to unlock data potential for businesses globally. In this role, you'll design and develop scalable solutions that facilitate usage-based metering and consumption billing across AWS, GCP, and Azure. Your expertise in Python and deep understanding of distributed systems will help you bring to life the features that ensure our clients get accurate billing while driving growth for our Cloud products. Working closely with Product Managers, Designers, and fellow Developers, you’ll be innovative and collaborative in enhancing backend services and creating smooth user interfaces. You’ll also utilize tools like Elasticsearch and Kibana for data aggregation and billing reporting, ensuring our services are observably reliable. If you're passionate about high-quality code and contributing to global projects, Elastic is your next destination!

Frequently Asked Questions (FAQs) for Platform - Billing Experience - Senior Software Engineer Role at Elastic
What is the main responsibility of the Senior Software Engineer for Billing Experience at Elastic?

The main responsibility of the Senior Software Engineer for Billing Experience at Elastic involves implementing features that enhance the billing area of the Cloud services. This role focuses on building scalable solutions and creating elegant REST APIs to improve the payment experience for users of the Elasticsearch Service. You’ll also participate in developing a stable ingestion pipeline that processes usage data for accurate billing.

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What qualifications are required for the Senior Software Engineer position at Elastic?

Candidates applying for the Senior Software Engineer position at Elastic should have a proven track record of at least 3 years in developing high-quality code, particularly in Python. Additionally, a deep understanding of distributed systems, experience with Elasticsearch or Postgres, and a keen interest in SaaS billing or metering systems are essential qualifications for this role.

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How does Elastic ensure a collaborative work environment for a Senior Software Engineer in Charlotte, NC?

Elastic fosters a collaborative work environment for the Senior Software Engineer by emphasizing teamwork with Product Managers, Designers, and other Developers in a globally distributed setting. This collaborative culture enables engineers to share ideas and execute projects effectively while working on innovations in billing and consumption models.

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What tools and technology will a Senior Software Engineer at Elastic use?

As a Senior Software Engineer at Elastic, you will primarily use Python for backend services and leverage tools like Elasticsearch and Kibana for data aggregation and billing reporting. Additionally, you’ll work with REST APIs and participate in developing scalable and automated billing solutions within the Cloud computing environment.

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Can the Senior Software Engineer at Elastic participate in technical outreach?

Absolutely! The Senior Software Engineer position at Elastic encourages participation in technical outreach. This includes opportunities for writing blog posts, contributing to technical papers, and potentially speaking at conferences, making it an excellent fit for those keen on sharing their knowledge and experiences in the tech community.

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Common Interview Questions for Platform - Billing Experience - Senior Software Engineer
Can you describe your experience with Python and how it relates to distributed systems?

In your response, highlight specific projects where you've utilized Python to develop applications in distributed systems. Emphasize your understanding of how various services communicate and how you ensure data integrity and system reliability in a distributed environment.

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What approaches would you take to improve SaaS billing or metering systems?

Discuss strategies such as implementing usage-based billing models, developing automated billing solutions, and ensuring scalability. You can also mention how working closely with product teams to understand customer needs informs your approach to optimizing billing processes.

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How do you ensure code quality when working on a distributed team?

Talk about your experience with code reviews, using testing frameworks, and maintaining documentation. Mention the importance of communication and collaboration tools that aid in coordinating work and ensuring that all team members adhere to high coding standards.

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What is your experience with Elasticsearch and Kibana, and how have you used them in previous roles?

Provide specific examples of how you’ve utilized Elasticsearch for data storage and Kibana for visualization. Explain how you’ve integrated these tools into billing or analysis processes, focusing on their impact on data accuracy and reporting.

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Describe a challenge you faced in a previous software development project and how you overcame it.

Discuss a particular challenge related to distributed systems or billing processes, explaining your problem-solving approach, collaboration with teammates, and the solutions you implemented to achieve project goals.

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How would you approach adding new features to an existing complex system?

Outline your methodology for feature addition, including analyzing existing architecture, understanding user needs, proposing design solutions, and testing new features to ensure they integrate smoothly with the current system.

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What steps would you take to maintain observability in an always-on service?

Emphasize the use of monitoring tools, logs analysis, and structured feedback loops to continuously assess system performance. Discuss the importance of timely alerts for anomalies and how they help maintain overall system health.

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How do you prioritize tasks when working on multiple features at the same time?

Explain your prioritization process, such as assessing impact, deadlines, and team dependencies. Mention any project management tools or frameworks you have utilized to organize tasks effectively while keeping stakeholders informed.

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Can you share an example of a successful team collaboration and what role you played?

Describe a specific instance where teamwork led to a successful project outcome. Mention your role, how you facilitated communication and contribution among team members, and the results achieved that benefited the overall project.

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Why are you interested in working at Elastic as a Senior Software Engineer?

Share your genuine interest in Elastic’s mission to unlock data potential through search and AI. Discuss what excites you about the role, such as innovation in billing solutions, the opportunity for personal and professional growth, and the collaborative culture.

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We help people around the world do great things with their data. Our products are extending what's possible with data, and deliver on the promise that good things come from connecting the dots.

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Full-time, remote
DATE POSTED
December 1, 2024

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