ELECTRONICS CUSTOMER QUALITY SPECIALIST

Are you looking for an opportunity where you can make a positive impact on work processes? We have an opportunity for you!

Air Products and Chemicals, Inc., a Fortune 500 manufacturer of industrial gases, is seeking an experienced Electronics Customer Quality Specialist.

The Electronics Customer Quality Specialist will report to the South Sub Region of Americas IG, reporting to the Intel Global Strategic Account Manager.

This position will be based in Austin.

The Electronics Customer Quality Specialist is responsible for managing and executing all customer interfacing quality activities for bulk gas (Nitrogen, Oxygen, Argon, Hydrogen, Helium, and Carbon Dioxide). The position requires executing and maintaining programs to ensure that the products and services provided by Air Products meet the expectations of our customers. Some of these customers operate globally across different geographical regions, hence this position will require cross-regional interaction internally and externally with the view of maintaining consistency of the products and services supplied across these regions.

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  This position will be the primary contact for any customer product quality issues and concerns.
• Lead customer and supplier product quality issue resolution. Monitor and measure complaint issues.
• Develop, implement, and manage customer quality roadmap
• Collaborate with internal stakeholders to create a plan to meet customer’s expectations
• Drive the execution plan to closure
• Handle changes in expectations
• Monitor, measure, and report the health and effectiveness of the various programs to meet customer’s expectations with an eye on continuous improvement, inclusive of but not limited to
• Customer-facing and internal product related quality trend reviews
• Maintain robust customer business continuity plan by ensuring sufficient product sources are qualified and in good standing status
• Maintain product related quality databases to support technical information inquiries
• Maintain proficiency on the customer’s supplier interfacing quality tools and applications
• Handle Customer Product Qualifications and Product Quality Out of Control/Out of Trend issues
• Coordinate and communicate to customers Change Control notifications
• Lead supplier product source quality audits from planning to closeout
• Align on audit details with customer
• Work with internal stakeholders to create an assessment preparation plan
• Coordinate all customer meetings
• Ensure right internal participants are prepared for any customer meetings
• Review the audit closeout report, align with customer to ensure the report is accurate
• Work with internal stakeholders to create a plan to address all major and minor gaps identified
• Drive the execution of the plan to closure
• Provide customer regular update of plan progress
• Travel: Position may require some travel within North America for customer visits and to support internal training and quality audits.
• Principal Accountabilities that attribute to our four guiding principles (Safety, Simplicity, Speed, & Self Confidence)

Minimum Qualifications

• Technical degree in engineering, science, metrology, statistics (chemical engineering or mechanical engineering preferred) or related technical program
• 5+ years of relevant Quality, Project, Engineering or Operations experience

Preferred Qualifications

• Excellent interpersonal and communication skills and strong presentation skills
• Strong organizational, planning, and implementation skills
• Detailed oriented, strong analytical thinking and problem-solving skills
• Data driven, resourceful, and self-motivated with the ability to work on multiple activities and projects in an organized and timely manner
• Able to work effectively across internal and end customer teams
• Operational experience in industrial gas, specialty gas/chemicals, or semiconductor industry
• Applied experience with ISO management systems
• Passion for quality excellence, service-oriented, and responsive, act with urgency
• Challenge the boundaries of existing norms to create opportunities to strengthen relations with our customers

• Travel: Position may require some travel within North America for customer visits and to support internal training and quality audits.

• Principal Accountabilities that attribute to our four guiding principles (Safety, Simplicity, Speed, & Self Confidence)

• • Technical degree in engineering, science, metrology, statistics (chemical engineering or mechanical engineering preferred) or related technical program
  • 5+ years of relevant Quality, Project, Engineering or Operations experience

• Excellent interpersonal and communication skills and strong presentation skills
• Strong organizational, planning, and implementation skills
• Detailed oriented, strong analytical thinking and problem-solving skills
• Data driven, resourceful, and self-motivated with the ability to work on multiple activities and projects in an organized and timely manner
• Able to work effectively across internal and end customer teams
• Operational experience in industrial gas, specialty gas/chemicals, or semiconductor industry
• Applied experience with ISO management systems
• Passion for quality excellence, service-oriented, and responsive, act with urgency
• Challenge the boundaries of existing norms to create opportunities to strengthen relations with our customers