Customer Care Representative I (US)

Customer Care Representative I$500 Sign On Bonus!Location: The ideal candidate for this role will live in the state of New YorkBuild the Possibilities. Make an extraordinary impact.A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.As a Customer Care Representative , you will be responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.How You Will Make An Impact• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.• Analyzes problems and provides information/solutions.• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.• Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.• Researches and analyzes data to address operational challenges and customer service issues.• Provides external and internal customers with requested information.• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.• Uses computerized systems for tracking, information gathering and troubleshooting.The Ideal Candidate Is Someone Who Is/has• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact.• A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns.• A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer.• Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.• Flexible and quick learner, willing to adapt to changing customer and business needs.Minimum RequirementsRequires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.Preferred Skills, Capabilities And Experiences• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.For candidates working in person or remotely in the below locations, the salary* range for this specific position is $19.25 to $22.00Locations: New YorkIn addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.