Order Management Coordinator - Contract

About the Company

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.

In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 22 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity given to every full-time employee as a part of their new hire package, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Summary of Position

The Order Management Contractor will manage and execute the entire life cycle process of inbound orders received from their assigned retailers/ accounts.  Candidate will possess strong communication skills as this role is a central communication point between Sales, Planning, Marketing and the warehouse.

Responsibilities

- Manage the entire sample request process including order processing, fulfillment, and tracking in collaboration with other departments including but not limited to Marketing, Sales and outside PR agencies

- Process orders received directly from assigned Retailers with the ability to communicate cuts, out of stocks and shipping information

- Constant interaction with numerous internal teams such as Sales, Planning & Warehousing including weekly meetings

- Update existing Excel reports and create ad hoc reports as needed

Requirements:

 - Bachelor's degree in Operations or Business Management or equivalent experience

- 1-3 years’ experience in related field preferably consumer products

- Must be proficient in Excel, including but not limited to Pivot Tables and VLOOKUP.

- Experience working with EDI transactions and troubleshooting; experience with ERP systems (i.e. NetSuite) a plus

- Prior experience Amazon Vendor Central and Seller Central platforms; confirming PO, routing, and chargebacks

- Excellent organizational and communication skills

- Ability to multi-task

- Superior attention to detail under tight deadlines

- Proven ability to work well with others in a team environment and amongst all levels of the organization

This position has the potential for growth within the team as well as the organization. 

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.

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