ELIGIBILITY INTERVIEWER

Would you like to be part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov, or click on the link here to view the ‘Our DES’ video. Come Join the DES Team!

Are you ready to make a difference in someone’s life? Are you ready for a rewarding full-time position (40 hours per week) with comprehensive paid training and great benefits? As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced call center environment, and can provide quality interaction and communication with our clients. If you are passionate about making Arizona stronger by helping Arizonans reach their full potential, we want to see you join our team!!! This position is in the office.

Essential Duties and Responsibilities include but are not limited to:

• Provide excellent customer service to our clients in a fast-paced call center environment.
• Exhibit reliable attendance to successfully complete paid training and be successful in this position.
• Exhibit skill and diplomacy in working with clients facing challenging and personal situations.
• Collect and gather information to conduct interviews to make eligibility determinations for medical, food, and financial assistance.
• Complete the application process, while entering data on a computer and accessing multiple screens
• Verify client information by interacting with internal and external customers, and federal, state, and local entities.
• Adhere to agency standards in a high-volume call center, measured by metrics and standards related to service levels, accuracy, and timeliness.
• Commit to ongoing learning of program policies and procedures and the ability to apply accordingly.

• N/A

The ideal candidate for this position will have:

• A high school diploma or GED.
• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• Abide by hospital rules and policies related to annual and mandatory vaccinations.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State-sponsored retirement contribution plan, and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS-defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact recruiter Shannon Anguiano at 480-876-0851 or ShannonAnguiano@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Recruiter at 480-876-0851 or email at ShannonAnguiano@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.