Product Designer - User Experience

Over the last 13 years, Ellevation Education has built a thriving business serving the administrators, teachers, and specialists who support English Learners (ELL) at public schools across the US. Today, over 1,800 school districts use our software to manage their EL programs. We are a successful, rapidly growing business with a real mission—helping ELLs achieve their highest aspirations.

We are growing our Product Design organization to support a series of investments in how our Strategies product drives professional learning at scale. We are developing deeper sophistication in how we equip educators to acquire new skills to use in the classroom to improve acquisition of language for their English Learners.

 Design and user experience are at the core of realizing these goals and we are looking for an experienced Product Designer to join our team. This is a hands-on role where you will work with an agile team of Product Managers, Engineers, and Instructional Designers to help shape the product direction, craft experiments, validate ideas, and iterate to deliver best-in-class user experiences that our customers love. 

You will be responsible for working holistically across the UX stack conducting user research, informing product discovery, and contributing iteratively to delivery in order to drive impact for our business. You will develop a deep understanding of the unique needs of our users in this domain, support the development of hypotheses to test, and leverage our design system -- Backpack -- to drive results.

 To learn more about our products please visit: https://ellevationeducation.com/product-guide

Product & Design Culture

We are organized into small cross-functional product teams that focus on key problems to solve in the context of their specific domain. We focus on outcomes over output. Our teams are empowered to research, prototype, and solicit user feedback to validate hypotheses. We engage users early and rapidly iterate so that the end result is a high-confidence, high-value product. We aim to foster an environment where we have the runway to experiment and learn from failure while tackling tricky challenges.

We also celebrate being accountable to outcomes which means signing up to pursue that vision by knocking down obstacles that get in the way. This looks like conducting experiments which throw off learnings, adjusting strategy based on those learnings, and delivering products to end-users that change behavior and drive real value for the business.

• 1 month - Learn about the key challenges and context facing the company, your product area, your team, and the broader UX Team. Build relationships with key collaborators laying a foundation for your work together. Have a solid understanding of the impact, values, culture, and vision of our UX Team.
• 3 months - Continue building trust and shared goals with your product and engineering counterparts. Be an active member of the UX Team, contributing to our norms, rituals, and standards. Partner with other Flagship designers on shared artifacts and initiatives. Deliver value to the business through designing workflows and forming an understanding of how to deliver longer term success in an iterative, incremental process. 
• 6 months - Own the design of your product area, work with your product manager to define short-term and long-term objectives, and continuously learn and deliver results based on those learnings. Leverage the trust you have built to promote design thinking and best practices within your team. Develop strong relationships with other members of the greater Flagship team to strengthen cross-functional work. 
• 12 months - Use the expertise and context you have built over the past year to participate more broadly in the overall product strategy and direction. Actively contribute to the development and adoption of Backpack, our design system. Influence and evangelize our design culture, values, processes, and vision to the greater organization.

• You have 3+ years of relevant Product Design experience in a B2B SaaS or adjacent environment.
• You are experimental and curious; you love to test ideas, learn quickly, fail fast, and iterate.
• You have experience conducting user research and usability testing with diverse audiences in the field
• You have experience delivering solutions in an Enterprise SaaS environment that create value for key decision makers while also driving adoption for end-users. 
• You are a team player and can work cross-functionally to learn, weigh tradeoffs, and deliver product solutions in an agile environment.
• You demonstrate an eagerness to learn from others and a desire to contribute to team betterment.
• You are a systems thinker who is constantly looking for patterns and connections across our products as well as how we work together.
• ••You have excellent communication and presentation skills, with the ability to articulate design decisions to non-design audience

• Remote employees for this role will be expected to travel about 10 times per year to Boston office or company off sites.