Sales Process Quality Assurance Specialist

ELVTR is a leading online education company that offers live online courses taught by top executives from world-renowned companies. We provide elite-level education to our students, positioning our brand as a premium provider in the market. ELVTR is part of the Laba Group, a global online education company founded in Ukraine 8 years ago. Proud of our Ukrainian heritage and driven by a global vision, we continue to innovate and inspire learners around the world.

This is a full-time remote position, open to candidates located anywhere in South Africa.

Position Overview:

We are currently seeking a Sales Process Quality Assurance Specialist to join our dynamic team. In this important role, you will be responsible for listening to, analyzing, and evaluating sales calls recordings to ensure adherence to our defined criteria, and creating detailed reports that contribute to the continuous improvement of our sales process.

This job is for you if you:

• You Thrive on Routine: You find comfort in repetition and see beauty in mastering a process. Mundane tasks are a challenge you're ready to conquer.
• You're an English Language Aficionado: Your level of English allows you to pick up on subtleties, engage with complex content, and articulate your thoughts with precision.
• You Believe in Quality: You don't just want to work; you want to contribute. You believe that your attention to detail can make a real difference in our sales process and overall mission.
• You're Ready to Grow: At ELVTR, routine doesn't mean stagnant. If you're eager to learn, expand your skills, and grow within a dynamic and innovative company, you've found the right place.
• You're a Team Player: You enjoy collaborating with others and see yourself as part of a bigger picture. Your individual role matters, but so does your contribution to the team's goals.
• You Seek Purpose in Your Work: You want to do more than just a job; you want to be part of something that matters. Ensuring the quality of our sales interactions means ensuring the quality of our connection with learners across the globe.

Responsibilities

• Analyze Sales Performance: Assess inbound & outbound calls and chats, evaluating sales reps' call quality. Generate detailed reports, scoring each representative and pinpointing areas for improvement.
• Ensure Data Quality: Monitor calls, chats, and the hygiene of our CRM system. Your oversight ensures that all related sales data meet our stringent quality standards.
• Coach and Train Sales Reps: Conduct individual coaching and shadowing sessions, translating insights into performance improvements. Your hands-on guidance fosters ongoing growth and skill development.
• Provide Actionable Insights: Analyze trends that impact sales and churn, delivering strategic insights to both management and reps. Your recommendations will shape our approach and lead to tangible results.
• Track Team Performance: Monitor sales achievements at both team and individual levels, guiding our pursuit of excellence and ensuring that we consistently reach and surpass our targets.
• Embrace Routine: This role involves repetitive tasks, but that's what makes it special. You'll be the guardian of our quality, finding joy in precision, and making the ordinary extraordinary.

• Educational Background: A Bachelor's degree is required, preferably in a related field such as Business, Communication, or Sales.

• Language Proficiency: Fluent in English (both written and spoken), capable of comprehending subtle nuances in sales call recordings with our students in the US and the UK.
• Attention to Detail: A meticulous approach is essential for analyzing calls and providing accurate reports.
• Tech-Savvy: Good understanding of technology, including experience with Zoom or similar platforms, and proficiency in Microsoft Excel/Google Sheets or other reporting tools.
• Work Ethic: A self-starter with a positive attitude and ability to work independently, managing repetitive tasks without losing motivation or focus.
• Communication Skills: Must be able to communicate findings and insights effectively with the sales department and other team members.

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.
• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our Laba courses. We believe in continuous learning, both for our customers and our team.
• Remote Work with a Flexible Schedule:Set a schedule that aligns with your life, balancing work and personal commitments seamlessly.
• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together.
• A Mission That Truly Matters: At ELVTR, you're not just a cog in a machine; you're a vital part of a mission to connect learners with the wisdom of world-famous executives and managers. Your role in ensuring sales process quality is a vital link in a chain that elevates education, bridging knowledge gaps, and inspiring growth on a global scale.

Join Us:

If you resonate with the above, and you're excited about the idea of turning routine into excellence, we want to hear from you! Apply now and elevate your career with ELVTR.

Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application. 

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.