Job details

Email / Chat Customer Service - Full Time

Overview:

At Foot Locker we obsess over the customer. This is where you come in! Foot Locker is seeking full-time eCustomer Care Specialists. This position is vital to the success of our brand. You will be responsible for providing a positive customer experience through compassion and problem-solving skills. This role provides opportunities to build your communication and career skills and learn about the business.

By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.

This position is located on-site in our Wausau, WI office.

Available full-time schedule: Monday-Friday 1pm-9pm. Mandatory extra hours as required based on business needs.

Compensation: $15.50 / hour

Next available start date: Monday, August 7

Training: You would attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday. Additionally, there would be one week of in-department training during your regularly scheduled shifts.

Responsibilities:

Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.
Documenting and handling all in-store customer service issues including responding to legal concerns
Efficiently entering customer information and call notes into the order management system
Accurately completing appropriate follow up actions for order and service resolution
Speaking with customers directly over the phone to resolve issues or concerns as needed

Qualifications:

Proficient computer navigation skills including ability to multi-task
Ability to type 30 WPM minimum
Energetic and positive attitude
Ability to be polite and professional while speaking to customers
High-level grammar and writing abilities

#LI-AF1

Benefits:

Medical / dental / vision / life insurance coverage
Paid time off, including holidays
401(k) with company match and Roth option
30-50% employee discounts
Casual dress code – Wear your sneakers to work!
Refer your friends and make some cash
Opportunities for advancement
Recognition and appreciation programs
Education reimbursement program

By Foot Locker

At Foot Locker, Inc., our purpose is to inspire and empower youth culture through our family of brands by fueling a shared passion for self-expression and creating unrivaled experiences at the heart of the sport and sneaker communities.

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FUNDING

Public

INDUSTRY

Department, Clothing & Shoe Stores

TEAM SIZE

10000+

LOCATION

Hybrid, based in New York, NY

DATE POSTED