Customer Support Executive with Portuguese and English

emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers.

We are seeking a proactive and detail-oriented Customer Support Executive to join our team. The ideal candidate should be bilingual with fluency in reading, speaking  and writing both Portuguese and English languages. The other requirements  for the candidates are as follows:

Responsibilities

• Responding to calls/ chats/ e-mails and handling customer inquiries in line with operating guidelines and standard of operating procedures.
• Provide customers with the required information and ensure the accuracy of the information given.
• Process requests and coordinate with the Team Leader/ Manager and the Department Heads for the resolution of the requests.
• Identify and escalate priority issues and coordinate with the Team Leader and the Department Heads for the resolution of the complaints.
• Document all call/chat/email information according to standard operating procedures.
• Maintains operations by following policies and procedures.
• Support the Team Leader/Manager in the implementation of quality assurance programs in order to maintain standards of quality and productivity.

Requirements

• Excellent spoken and written Portuguese & English.
• Proven customer support experience.
• Problem-Solving Capabilities.
• Quick Thinker and Innovative.
• Flexible to change shifts as required (Morning, Afternoon, or Night)
• Customer orientation and ability to adapt.
• Ability to multi-task, prioritize and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Benefits

• Fast-growing payment company.
• Modern, challenging, constantly growing business.
• The opportunity to make a difference and be part of an exciting team in a fun and motivating work environment.
• The opportunity to progress through the company’s international team.

Please apply with your CV in English. Only short-listed candidates will be contacted.

The personal data of the applicants will be processed in strict confidentiality by emerchantpay Ltd., UIC 175117520 solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.

emerchantpay is an equal opportunity employer. We appreciate people with different backgrounds and mindsets and honor diversity and inclusion.