Customer Excellence Team Lead

What you'll do

Develop our Customer Strategy Team by being self-reliant in making decisions concerning your area and your team
Lead projects to continuously develop customer, pre sales and post sales strategies.
Work cross-functionally with other teams to ensure smooth running of customer strategy operations
Initiate projects to improve revenues, optimize cost and efficiency
Lead projects and people that directly impact more than 6 markets across the Americas and a several million customers

Who we're looking for

You have successfully completed your studies bachelor (or masters) in a relevant course with strong achievements
You have already had a working experience in a start-up environment, or you are fascinated by scalable and fast business models
You have a first experience managing a team and are used to give constant feedback and training a team
You have an independent, responsible, and structured way of working and think in a process-oriented manner
You are a critical thinker and with excellent problem-solving skills to coordinate and tackle any challenges that may arise
You have an affinity for numbers, and communicate with a confident demeanor
You can show good knowledge of MS Office (especially in Excel)
You have an infectious can-do attitude, and you are a passionate all-rounder and pragmatist
You are very communicative, open and enjoy working in a team
You are curious and hungry to learn
You are fluent in English and Spanish

What we offer

A combination of personal and company growth to accelerate your career and help you reach your goals.
The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
Wellbeing activities
Hybrid home office policy
Flexible schedules
Pet-friendly office
Monthly salary + pantry & restaurant vouchers
Benefits higher than the law

By Emma – The Sleep Company

Emma - The Sleep Company is a founder-managed company and with 1.5 million mattresses sold in 2020, the world's leading D2C sleep brand. Founded in 2013 as Bettzeit GmbH by Dr. Dennis Schmoltzi and Manuel Mueller, the Sleep Tech company is based i...

2 jobs

MATCH

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FUNDING

Other

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

1001-5000

LOCATION