Job details

Senior Agile Program Operations Specialist (Remote)

Technology Remote, United States Philadelphia, Pennsylvania

Description

The Senior Agile Program Operations Specialist plays a critical role in the partnership between eMoney business stakeholders, software development teams and the Agile PMO team. This strategic and hands-on role combines deep understanding and analysis of software development operations with systems knowledge to drive the product lifecycle and achieve desired business outcomes. This role ensures business stakeholders and development teams have the reporting they need to support their activities and maximize their business impact.

In addition, the Senior Agile Program Operations Specialist maintains and evolves the Enterprise Agile Planning tools we use to support our software development processes. They keep the rest of the organization apprised of the changes vendors make to these tools and increase the business impact we derive from them. This role partners with stakeholders and software teams to understand software development process gaps. The Senior Agile Program Operations Specialist supports the Agile PMO through a data driven approach to measure the health of software development processes with objectivity, accuracy, and transparency.

Job Responsibilities

Accountable for maintaining and evolving the Enterprise Agile Planning Tools, Lean-Agile processes, reports and metrics used by our software development teams to run smoothly and deliver business impacts. Collaborates with development teams and their leaders to understand needs and deliver business impacts. Collaborates with Agile Program Management Office to deliver business impacts.

Tooling
Acts as a SME for Enterprise Agile Planning tools used by eMoney.
Maintains the Enterprise Agile Planning tools used and evolves our use of them.
As our Lean-Agile processes evolve, make supporting changes to Enterprise Agile Planning tools.
Documents the mappings between Lean Agile Processes and our Enterprise Agile Planning tools.
Change & Project Management
Proactively manages rollout of upcoming releases from SaaS 3rd Party tool vendors to eMoney users.
Implements defined measures and metrics using tooling available.
Project manages efforts related to tooling support, such as Jira Cloud upgrades.
Ensures people are prepared for upcoming tool, report, system and process changes by proactively communicating with those affected.
Reporting
Collaborates cross-department to understand software development operations reporting needs.
Creates new reports and changes reports based on the requirements identified.
Maintains report suite and ensures they are delivered to the correct audience at the right time.
Makes reports available self-service and in real-time when possible.
Process Improvements
Proactively contributes to continuous improvement initiatives around tools, systems, process, analytics and reports.
Maintains a good understanding of Lean-Agile, Scaled Agile (SAFe) and Team Agile (Scrum/Kanban) techniques.
Analyzes the Lean-Agile operational processes eMoney has adopted and recommends improvements.
Understands the eMoney organization and the Lean-Agile operational processes eMoney has adopted.
Documents the Lean-Agile operational processes eMoney has adopted for broad visibility and to ensure business continuity.

Requirements

Bachelor's degree or combination of relevant education and experience.
6+ year's experience working in an Agile environment as a Scrum Master, Agile PMO or similar role.
Understanding of Lean Agile Methodology/process and the ability to instill Agile values.
Understanding of Scaled Agile frameworks such as SAFe.
Deep experience with Jira, Excel.
Experience with BI platforms such as Looker.
Experience in requirements assessment to define and develop business processes and practices
Technical support experience with Confluence and Jira, Looker reporting (or similar)

Skills

Exceptional communicator in both written and verbal interactions
Strong analytical and problem-solving skills, with the ability to make informed decisions with limited information
Ability to influence change in an Agile organization, communicating persuasive arguments for continuous improvement to both technical and non-technical audiences
Strong analytical, problem solving and diagnostic skills
Excellent organization and time management skills
Strong qualitative and quantitative skills; detail oriented with ability to see the big picture and to work effectively at both high and detailed levels
Ability to adapt in a growing, changing environment
High propensity for learning
Skilled in the design and implementation of dashboards; ability to analyze data and present it in a way that tells a story
Ability to resolve conflicting end-user requirements and competing priorities
Team player with the ability to adapt to changing priorities and goals
Displays intellectual curiosity and business acumen
Proven ability to achieve results and effect change
Detail oriented

The salary range for this position is $107,000 - $142,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off.

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At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it’s the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors' value to their clients. Today, we serve more than 109,000 financial professionals and support over 6 million end clients.

At eMoney, we create and nurture a culture that values diversity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results.