Job details

Vice President, Client Success Management

Employer Direct Healthcare is seeking a Vice President of Client Success Management to lead their Client Success team and improve operational efficiencies as they continue to grow. Ideal candidates will have a strong background in client management and experience scaling teams in growth-stage companies.

Skills

Leadership skills
Client relationship management
Data-driven decision making
Strong communication skills
Healthcare industry knowledge

Responsibilities

Lead and manage the Client Success management and implementation teams
Implement change management solutions
Enhance client satisfaction and success strategies
Oversee day-to-day client relationship management
Guide the team in handling member escalations
Develop and execute member marketing strategies

Education

Bachelor's degree in a relevant field
Master's degree preferred

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Life Insurance
401k with company match
Paid Time Off
Paid Parental Leave

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Employer Direct Healthcare Glassdoor Company Review

3.4

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CEO of Employer Direct Healthcare

John Zutter

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By Employer Direct Healthcare

Employer Direct Healthcare is a provider of high-quality and cost-efficient solutions for self-funded employers and their employees. As a market-leading healthcare services business, they enable access to top-quality care at fair prices nationwide.

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