2024-0297 LOGFAS Subject Matter Expert (NS) - FRI 29 Nov

Deadline Date: Friday 29 November 2024

Requirement: LOGFAS Subject Matter Expert

Location: Off-Site

Note: Please refer to your Subcontract Agreement, article 6.4.1.a, which states “Off-Site Discount: 5% (this discount is applicable to all requirements, and applies when the assigned personnel are permitted to work Off-Site, such as at- home)". Please be sure to price this discount in your overall price proposal when submitting bids against off-site RFQs

Period of Performance: 2025 BASE period: January 2025 – April 2025

• 2025 Option: April – December 2025

• 2026 Option: 1st January 2026 until 31st December 2026

• 2027 Option: 1st January 2027 until 31st December 2027

Required Security Clearance: NATO Secret

1 INTRODUCTION

The NATO Information and Communication Agency (NCI Agency) located in Mons, Belgium, is currently involved in the development of new capabilities for NATO as well as in the support of existing capabilities. In the light of these activities, the C2 Centre is looking for an experienced Subject Matter Expert (SME) of the Logistics Functional Area Services (LOGFAS) suite of applications. This LOGFAS SME shall work remotely as part of an integrated team in activities such as testing of the application, updating documentation and supporting users in the acceptance testing.

2 SCOPE OF WORK

Under the direction of the NCI Agency team, the LOGFAS SME shall test and support LOGFAS software modules. This includes the following activities:

• Participate in daily status update meetings, sprint planning, sprint retrospectives and other meetings, in person via electronic means.

• Participate in requirements elicitation, analysis and design discussions.

• Support bug fixing and stability improvements.

• Create and run test cases.

• Create and update documentation.

• Support users in the acceptance testing.

• Support the operations and maintenance of LOGFAS.

• Investigate the best ways to solve problems, including documenting and presenting pros and cons to the team.

The work shall be carried out by remotely accessing the NCI Agency engineering facilities.

The contractor shall be part of a team (manager, technical lead, software developers, subject matter experts, etc.) and shall work using an Agile and iterative approach using multiple sprints.

Each sprint has a duration of ten (10) working days. The calendar duration of sprints can vary, for example because of holidays during a sprint, but the number of working days in each sprint is the same. The default calendar duration of sprints shall be agreed with the manager. For example, the default calendar duration could be agreed to be two weeks per sprint (‘full time’), or the default calendar duration could be agreed to be five weeks per sprint (‘part time’), etcetera.

The scope of each sprint shall be agreed with the manager and the technical lead during the sprint-planning meeting. At the end of each sprint, a detailed report of the activities conducted shall be submitted.

3 DELIVERABLES AND PAYMENT MILETONES

The following deliverables are expected in 2025 from the work on this statement of work:

01 Sprints for LOGFAS Subject Matter Expert

Quantity: 10

Payment Milestones: After Each Sprint Completion

Estimated Start Date: 1 Jan 2025

End Date: 31 Dec 2025

Each sprint has a duration of ten (10) working days. At the end of each sprint, a detailed report of the activities conducted shall be submitted.

The payment will be dependent upon successful acceptance of Annex B – Certificate of Acceptance, including the EBA Receipt number.

For 2025, 2026 and 2027 additional optional sprints may be requested under the same scope, conditions and constraints.

01 Sprints for LOGFAS Subject Matter Expert

Quantity: Up to 15

Payment Milestones: After Each Sprint Completion

Estimated Start Date: July 2025

End Date: 31 Dec 2025

02 Sprints for LOGFAS Subject Matter Expert

Quantity: Up to 25

Payment Milestones: After Each Sprint Completion

Estimated Start Date: 1 Jan 2026

End Date: 31 Dec 2026

01 Sprints for LOGFAS Subject Matter Expert

Quantity: Up to 25

Payment Milestones: After Each Sprint Completion

Estimated Start Date: 1 Jan 2027

End Date: 31 Dec 2027

The NCI Agency team reserves the possibility to exercise a number of options, based on the same deliverable timeframe and cost, at a later time, depending on the project priorities and requirements.

The payment shall be dependent upon successful acceptance of Annex B – Certificate of Acceptance, including the EBA Receipt number.

4 COORDINATION AND REPORTING

The contractor shall provide services off-site.

The contractor shall participate remotely in daily status update meetings, sprint planning, sprint retrospectives and other meetings, physically in the office, or in person via electronic means using Conference Call capabilities, according to project manager’s instructions.

For each sprint to be considered as complete and payable, the contractor must report the outcome of his/her work during the sprint, first verbally during the retrospective meeting and then in written within three (3) days after the sprint’s end date. The format of this report shall be a short email to the project manager mentioning briefly the work held and the achievements during the sprint.

5 SCHEDULE

This task order will be active immediately after signing of the contract by both parties.

For 2025, services are expected to be provided from 1 January 2025 to 31 December 2025.

If the 2026 option is exercised, the period of performance will extend from 1 January 2026 to 31 December 2026.

Similarly, if the 2027 option is exercised, the period of performance will run from 1 January 2027 to 31 December 2027.

6 SECURITY

A NATO security clearance (NS) is REQUIRED.

7 CONSTRAINTS

All the documentation provided under this statement of work will be based on NCI Agency templates or agreed with project point of contact.

All documentation and work items will be stored under configuration management and/or in the provided NCI Agency tools.

8 PRACTICAL ARRANGEMENTS

The contractor may be required to travel to other sites within NATO for completing these tasks.

Travel arrangements will be the responsibility of the contractor and the expenses will be reimbursed in accordance with Article 5.5 of AAS Framework Contract and within the limits of the NCIA Travel Directive.

The services provided under this SOW must be accomplished by ONE contractor.

9 QUALIFICATIONS

[See Requirements]

6 SECURITY

• A NATO security clearance (NS) is REQUIRED.

9 QUALIFICATIONS

This scope of this work requires a subject matter expert with the following qualifications:

• Expert knowledge, as well as a working knowledge of and practical experience with the complete LOGFAS software suite.
• Practical military experience of the Movement and Transportation planning and execution, and Logistics Reporting business processes and the LOGFAS software to cover the tasks list under these duties.
• Expert knowledge of the governing NATO Logistics policy, Allied doctrine and ACO directives and procedures as well as extensive operational experience in NATO logistic processes necessary to address end-user requirements.
• Good knowledge of the NATO's Comprehensive Approach described in the Comprehensive Operations Planning Directive (COPD), deep understanding of NATO operations planning and related processes, information exchange requirements and interoperability standards to promote collaboration and information sharing using LOGFAS.
• Experience with testing software using technologies and methods to support the full software lifecycle.
• Proven ability to integrate and work in a multinational team.
• The ability to conduct all work in fluent business English