Associate Customer Support Specialist

At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. At Enable, we’re creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.

And the market agrees with us. Enable is a rapidly growing, series-D funded SaaS company. Our more than 650 Enablees serve the global supply chain from the UK, US, Canada and Australia, and we have goals of continued international expansion.

As one of our exceptional Enablees, you'll play a pivotal role in shaping the future of rebate management. Join us in a dynamic work environment teeming with opportunities, where your efforts will not only establish our platform as the world's leading rebate management software but also help us revolutionize the entire supply chain experience.

Job Summary 

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Enable’s software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required. 

• Rapidly learn the basics of the Enable software, enabling you to resolve customer queries 
• Provide a friendly and helpful service to customers when they contact Enable
• Triage incoming customer requests, with support from the rest of the team
• Solve our customers problems and assist them in using the Enable software
• Maintain an understanding of open support queries and escalate issues to peers as and when required. 
• Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.

• A bachelor's degree.
• 1-2 years of customer-facing experience, preferably in a SaaS company.
• Proficient problem-solving skills 
• Verbal and written communication skills to effectively convey technical concepts and instructions to customers of varying technical backgrounds
• Demonstrated ability to quickly grasp complex software systems, and learn and digest new information
• Strong multitasking and effective time management abilities 
• Self-motivated and proactive attitude to support the team where necessary 
• Collaborative team player 

Total Rewards:

At Enable, we strive to be a great place for all Enablees to grow and be recognized for that growth. Through our assessment and interview process, we will identify your level that ties to our compensation bands based on your experience and technical expertise along with the scope of the role.

To determine an Enablee's starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. This position may also be considered a promotional opportunity.

Salary/OTE is just one component of Enable’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as the option to purchase company shares, as appropriately approved by the Company’s Board of Directors in accordance with Enable’s Equity Purchase Plan. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:

·      Paid Time Off: Take the time you need to relax and recharge

·      Wellness Benefit:Quarterly incentive dedicated to improving your health and well-being

·      Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance

·      Equity Program: Benefit from our equity program with additional options tied to tenure and performance

·      Career Growth: Explore new opportunities with our internal mobility program

Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated.

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