Member Care Champion (Mankato, MN)

About Enara

Enara is a world renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results. Enara was founded by people from Stanford, UCSF, Kaiser, ClassPass & Evernote. Our mission is to develop the first ever platform to scale obesity treatment. Our platform allows for the latest breakthroughs in nutrition, exercise, and obesity science to be optimized and delivered in a series of personalized and programmable experiences. Our solutions are disseminated through unified products and services we deploy for the healthcare ecosystem; with a current focus on small to medium sized medical groups and clinics. Our platform has served over 14,000 members and delivers world leading 16%+ weight loss sustained over 3 years. We deliver life changing care to members and we are redesigning the etnic-patient relationship. We are backed by Offline.VC, Charge.VC, VSC, Continuum Ventures, as well as many prominent angels in Silicon Valley.

Role

The Member Care Champion is an essential member of the clinical operations team at Enara Health. The ideal candidate will be responsible for overseeing several components of our member journey delivering quality patient care in every step of the way. You will work closely with the clinical and acquisition team performing various tasks that will ensure smooth member flow and efficient operation while streamlining the communication in between departments.We are looking for a warm, passionate team player to join this team to support our physicians, clinical staff and most importantly our members. The MCC will be responsible for adhering to all procedures and practice guidelines promoting communication with all team members, maintaining complete, timely and accurate clinical documentation on site but also online.

• Check-in Process: Be the friendly face that greets our members, manage the check-in process efficiently, measure and record vital signs accurately, and communicate effectively with our providers.
• Perform Diagnostic Procedures: Conduct non-invasive diagnostic procedures like body measurements, body composition testing, metabolic testing, and EKGs, all while ensuring accuracy and compliance.
• Schedule Follow-Up Appointments: Coordinate follow-up appointments, reach out to members who missed their appointments, and assist with rescheduling to keep everything on track.
• New Member Enrollments: Assist with the onboarding process, including verifying member eligibility, confirming necessary information, and scheduling initial appointments.
• Provide remote support to our Member Care & Growth Managers (Acquisitions team) by performing lead outreach and following up with missed initials to reschedule them.
• Manage Inbound/Outbound Communications: Handle phone calls, voicemails, emails, and member app messages with patience and a smile, providing timely and accurate responses.
• Cross-Department Coordination: Collaborate with other departments to address member concerns and ensure comprehensive and effective solutions.
• Billing Coordination: Work closely with our billing partners to ensure prior authorization tasks are created and not missed, facilitating smooth processing of member enrollments and services.
• Lead Outreach: Provide remote support to our acquisitions team by performing lead outreach and follow-up with missed initial appointments, ensuring a seamless enrollment process.

• Empathy and Professionalism: Understand members' needs and respond with empathy and professionalism.
• Communication: Showcase excellent written and verbal communication skills for clear and effective interactions.
• Adaptability: Be flexible and open to change in the fast-paced healthcare environment.
• Problem-Solving: Think quickly to provide solutions to member issues, ensuring a seamless experience.
• Team Collaboration: Work harmoniously with other departments to offer comprehensive support and care.
• Promote Enara's Values: Model a compassionate, honest, positive, and open attitude. Use your communication skills to motivate, empower, and inspire others, contributing to our vibrant Enara culture.

• Minimum of 1 year related work experience in healthcare.
• Proficiency in Google Suite (Documents, Sheets, Forms).
• Proficiency with medical technology, including EMR and mobile apps.
• Must live within commuting distance to Mankato, Minnesota.

• Passionate about Obesity Medicine, nutrition, fitness.