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Assistant Manager - Crows Nest Hotel

Job Description

Assistant Manager - Crows Nest Hotel

  • $74,000 - $78,000 base salary + Bonus + Team Benefits
  • Unlock exciting long-term growth and career opportunities with us!
  • Amazing perks - check out our full benefits at the bottom of this ad

Iconic venue on the north shore, live entertainment, late nights and fast paced. Fun environment, with lots of room to grow. Looking for someone dedicated who wants to be developed through the industry.

Passion on tap, you can feel the energy 
We roll up our sleeves, get the job done, and have a laugh doing it. There’s a good buzz here!

Sound good? Read on.

This is a brilliant opportunity to become an Assistant Manager at the Crows Nest Hotel 

What you’ll do:

  • Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
  • Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
  • Bring your passion for good food and creating moments that matter for our guests
  • Be creative - develop and grow the business through your own initiatives

Qualifications

What you’ll need: 

  • Hospitality/Retail leadership experience, ideally working across food, bars and gaming
  • Ability to lead, develop and coach a large, multi-skilled team
  • Operational experience to achieve financial and business targets
  • Highly developed customer service skills
  • Current industry RSA and RSG/RCG qualifications. An Advanced Responsible Conduct of Gaming for NSW is preferred, not essential

The benefits are good too! 

  • An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W 
  • As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
  • Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
  • Find out more about our range of benefits and discounts here

If this gig excites you - and you’re close-enough on the requirements - go on, throw your hat in the ring!

Additional Information

We are together creators 

We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup 

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au
 
Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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Average salary estimate

$76000 / YEARLY (est.)
min
max
$74000K
$78000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Manager - Crows Nest Hotel, Endeavour Group

Join the vibrant team at Crows Nest Hotel as an Assistant Manager! With a competitive base salary ranging from $74,000 to $78,000 plus bonus and team benefits, this is not just another job; it's a chance to unlock exciting long-term growth in your career. Imagine working in an iconic venue on the north shore that hosts live entertainment and energizes its team with a fun, fast-paced environment. We're dedicated to developing talent in hospitality, so if you've got the right energy and drive, we want to help you grow through the industry! Your role will be all about motivating and inspiring our fantastic team to deliver exceptional guest experiences. You'll manage day-to-day operations, including administrative tasks, team recruitment, and ensuring a vibrant atmosphere that keeps our guests coming back for more. We're looking for someone who is passionate about good food, excellent service, and creating unforgettable moments for our guests. If you have experience in hospitality leadership across food, bars, and gaming, along with highly developed customer service skills and the ability to coach a diverse team, we want to hear from you. We offer amazing perks, including exclusive discounts at various venues, health and wellbeing support, and numerous opportunities for personal development and career growth. Ready to make a mark? Join us at Crows Nest Hotel where you can thrive, enjoy, and create together!

Frequently Asked Questions (FAQs) for Assistant Manager - Crows Nest Hotel Role at Endeavour Group
What are the main responsibilities of the Assistant Manager at Crows Nest Hotel?

As the Assistant Manager at Crows Nest Hotel, you'll be responsible for leading and training the team to provide an exceptional guest experience. Your day-to-day tasks will involve managing the venue's operations, from opening and closing procedures to administrating back-of-house functions, recruiting staff, scheduling rosters, and ensuring that guests have a great time. Creativity is also encouraged to drive business growth through innovative initiatives.

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What qualifications do I need to apply for the Assistant Manager position at Crows Nest Hotel?

To apply for the Assistant Manager position at Crows Nest Hotel, you should ideally have experience in hospitality or retail leadership, especially within food service, bars, and gaming contexts. Along with having a passion for customer service, it’s important to have operational experience to achieve specific business and financial targets. Industry-specific qualifications like RSA and RSG/RCG are required, with an Advanced Responsible Conduct of Gaming certification preferred.

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What are the benefits of working as an Assistant Manager at Crows Nest Hotel?

Working as an Assistant Manager at Crows Nest Hotel comes with fantastic perks! You’ll enjoy an exclusive discount card for ALH Hotels, BWS, Dan Murphy's, and other Endeavour Group brands, plus additional discounts at Woolworths and BIG W. Your health and wellbeing are prioritized, gaining access to free services that support your physical, mental, and financial wellness. Plus, there are numerous learning and development opportunities available to help you grow.

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What kind of environment can I expect at Crows Nest Hotel as an Assistant Manager?

At Crows Nest Hotel, you can expect an energetic and fun-filled working environment. We pride ourselves on having a good buzz, and we’re all about rolling up our sleeves to get things done while enjoying what we do. Our goal is to create a sociable and inclusive atmosphere for both our team and our guests, making every day at work an exciting and rewarding experience.

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How can the Assistant Manager contribute to the growth of Crows Nest Hotel?

As an Assistant Manager, you will play a crucial role in driving the growth of Crows Nest Hotel by bringing your passion and creativity to the forefront. You'll have the responsibility to develop new initiatives that enhance guest experience and increase business opportunities. Moreover, fostering an excellent work culture and coaching your team will help ensure operational success and lead to higher customer satisfaction and loyalty.

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Common Interview Questions for Assistant Manager - Crows Nest Hotel
How would you describe your leadership style as an Assistant Manager?

When discussing your leadership style, it's beneficial to emphasize that you lead by example and focus on motivating your team. Highlight your experience in training and developing staff, ensuring that everyone feels valued and part of the team at Crows Nest Hotel.

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Can you describe a time when you handled a difficult customer situation?

It's essential to share a specific example where you effectively resolved a challenging issue. Talk about how you listened carefully to the customer's concerns, provided a solution, and ensured that they left satisfied, demonstrating your strong customer service skills needed for the Assistant Manager position.

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What strategies would you employ to improve guest satisfaction?

Discuss strategies such as gathering regular feedback from guests, training the team to ensure consistency in service, and implementing new initiatives that elevate the guest experience. Your insights will showcase your proactive approach as an Assistant Manager.

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How do you manage your time effectively in a fast-paced environment?

To manage time effectively, emphasize your ability to prioritize tasks, delegate responsibilities to your team, and use scheduling tools to keep everything organized. This will demonstrate your operational competence as an Assistant Manager.

Join Rise to see the full answer
What role does teamwork play in your work ethic?

In your response, stress the importance of working collaboratively and fostering a team spirit. Explain how a supportive work environment can enhance productivity and ensure success in achieving the goals set for Crows Nest Hotel.

Join Rise to see the full answer
What is your experience with managing operational budgets?

Detail your familiarity with budgeting, including how you've previously monitored expenses and optimized resource allocation to achieve financial goals. This highlights your operational experience which is vital for the Assistant Manager role.

Join Rise to see the full answer
How do you approach recruitment and team building?

Explain your approach to recruitment, focusing on finding the right cultural fit for the team at Crows Nest Hotel. Mention methods you use for assessing candidates' skills and potential, pointing out your commitment to building a cohesive and high-performing team.

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What measures would you take to ensure compliance with industry regulations?

Talk about your understanding of RSA and RSG/RCG requirements, as well as your commitment to ongoing training and updating staff knowledge regarding compliance. This reflects your responsibility as an Assistant Manager at Crows Nest Hotel.

Join Rise to see the full answer
Describe a successful initiative you implemented in a previous role.

Use this opportunity to share a specific initiative you led that improved service quality or increased revenue. Highlight the positive outcomes, providing metrics if possible, showcasing your potential impact at Crows Nest Hotel.

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Why do you want to work at Crows Nest Hotel?

When answering this question, express your enthusiasm for joining the team and contributing to the hotel's culture. Highlight your alignment with their values, and your excitement about growing your career in such a vibrant environment.

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Inclusive & Diverse
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Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
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Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
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Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
MATCH
VIEW MATCH
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 17, 2025

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