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IRT Project Manager (French Speaking)

About Us:


Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.


Position Overview:


The Project Manager is the primary client interface for client implementations, from initial engagement to study closedown. Project Managers are responsible for managing projects through the software development lifecycle and through study maintenance while working collaboratively with teammates and maintaining exceptional client satisfaction. 


Responsibilities:
  • Independently lead projects of moderate to high complexity.
  • Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction.
  • Build effective partnerships with other internal teams to move project through all phases of the development process.
  • Develop and maintain project schedule, identify, and track milestones and identify and manage cross-functional dependencies and risks.
  • Act as subject matter expert on client clinical study protocol.
  • Manage ongoing reporting of project health and profitability to internal and external stakeholders.
  • Conduct end-user training.
  • Manage issue resolution for studies in maintenance, including troubleshooting and root cause analysis, where necessary.


Education:
  • Bachelor's degree or equivalent and/or appropriate experience 


Experience:
  • 2-4 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly.
  • 2-4 years’ experience in the life science industry
  • Previous experience working in a fast-paced, entrepreneurial environment preferred.
  • Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus.
  • Familiarity using SQL a plus


Skills:
  • Strong attention to detail and quality-focus
  • Strong customer service orientation
  • Excellent organizational and time management skills
  • Good communication skills
  • Excellent organizational skills
  • Strong interpersonal skills with the ability to work effectively with a wide variety of professionals
  • Able to work on multiple assignments with moderate supervision


#LI-MT #LI-Remote

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endpoint is focused primarily on providing interactive response technology (IRT) systems and solutions that support the life sciences industry. endpoint’s proprietary IRT system configuration engine, PULSE, provides non-technical users with the ne...

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Full-time, remote
DATE POSTED
November 24, 2024

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What You Should Know About IRT Project Manager (French Speaking), Endpoint Clinical

Join Endpoint as an IRT Project Manager (French Speaking) and become a pivotal part of a company that's committed to transforming the life sciences industry! At Endpoint, we leverage our innovative interactive response technology (IRT®) solutions to support clinical trials. As an IRT Project Manager, you will be the go-to person for our clients, guiding them from the initial engagement through to the study closure. You'll independently lead projects of varying complexity while collaborating with various internal teams to ensure everything moves smoothly along the development timeline. Your expertise in managing client expectations and satisfaction will shine as you track project milestones, resolve issues, and provide essential training to end-users. Every day will offer you the chance to develop meaningful partnerships, harness your organizational skills, and apply your past experience in project management within the life sciences realm. If you have a knack for understanding technical concepts, delivering top-notch service, and maintaining exceptional communication, this remote position in the EU might just be the ideal opportunity for you! Immerse yourself in a fast-paced environment and become a key contributor to clinical trial success with Endpoint, where your efforts truly make a difference.

Frequently Asked Questions (FAQs) for IRT Project Manager (French Speaking) Role at Endpoint Clinical
What does an IRT Project Manager at Endpoint do?

As an IRT Project Manager at Endpoint, you'll be responsible for overseeing the client's journey through the entire project lifecycle, ensuring their needs are met and fostering exceptional client satisfaction. You'll lead projects, track milestones, and collaborate with various teams to enhance clinical trial success.

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What qualifications do I need to become an IRT Project Manager at Endpoint?

To qualify for the IRT Project Manager role at Endpoint, candidates typically need a Bachelor's degree or equivalent experience, along with 2-4 years in software project management and prior experience in the life sciences sector. Familiarity with delivering IVR, IWR, and IMR platforms can be advantageous.

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What is the work environment like for an IRT Project Manager at Endpoint?

As an IRT Project Manager at Endpoint, you'll thrive in a remote work environment that values flexibility and collaboration. The team's entrepreneurial spirit and commitment to innovation cultivate a dynamic workspace where you can truly excel.

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How important is communication for the IRT Project Manager role at Endpoint?

Communication is crucial for the IRT Project Manager role at Endpoint. You'll be the primary point of contact for clients, keeping them updated on project progress while engaging with various internal teams to ensure seamless collaboration and client satisfaction.

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Are there opportunities for professional growth as an IRT Project Manager at Endpoint?

Absolutely! As an IRT Project Manager at Endpoint, you will have opportunities for continuous learning and professional advancement, thanks to the organization’s commitment to employee development and the fast-paced nature of the life sciences industry.

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What skills are essential for the IRT Project Manager position at Endpoint?

Essential skills for the IRT Project Manager position at Endpoint include strong organizational abilities, attention to detail, excellent communication skills, and a solid foundation in customer service. Additionally, proficiency in handling multiple assignments simultaneously is vital.

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Can I apply for the IRT Project Manager role if I have experience in other project management areas?

Yes! Candidates with diverse project management experience are encouraged to apply for the IRT Project Manager role at Endpoint, especially if they possess transferable skills and demonstrate a strong understanding of life sciences projects.

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Common Interview Questions for IRT Project Manager (French Speaking)
How do you manage project timelines and ensure milestones are met as an IRT Project Manager?

Discuss your approach to developing a structured project schedule, utilizing tools for tracking progress, and maintaining clear communication with stakeholders to address potential delays early.

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Can you explain your experience with software development lifecycles?

Outline your familiarity with different software development life cycle models—like Agile, Waterfall, or iterative processes—and how you've applied them in past projects within the life sciences sector.

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How do you ensure client satisfaction throughout the project lifecycle?

Highlight your strategies for maintaining open communication, setting clear expectations, and actively seeking feedback from clients to adapt your project management approach as needed.

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What strategies do you use to resolve issues that arise during a project?

Talk about your problem-solving techniques, including root cause analysis, collaboration with team members, and proactive risk identification to prevent issues from escalating.

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Describe a previous project you led and the challenges you faced.

Provide a specific example of a project, discussing the objectives, your role, the obstacles faced, and how you successfully navigated those challenges to drive project completion.

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How do you prioritize multiple assignments with moderate supervision?

Explain your process for assessing project urgency and importance, time management techniques, and tools you use to stay organized while balancing several projects concurrently.

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What role does teamwork play in project management?

Explore how you foster strong partnerships with team members, facilitate collaboration, and leverage diverse skills within a team to achieve project objectives.

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How do you approach end-user training during a project?

Discuss your methodology for developing training materials, conducting effective user training sessions, and ensuring that end-users are confident in utilizing the new technology or system.

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What do you find most rewarding about being an IRT Project Manager?

Share your passion for supporting clinical trials and making a meaningful impact in the life sciences sector while highlighting the satisfaction of seeing projects succeed and clients happy.

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How do you keep up with industry trends and changes in the life sciences field?

Talk about your commitment to continuous learning through industry publications, networking with professionals, and participating in relevant training or conferences to stay well-informed.

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