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Engagement Manager

Engagement Manager – Austin Corporate Office

This position reports to the Vice President of Human Resources.

CWS Purpose: “Enhancing Lives the CWS Way”

Human Resources Department Purpose: Attracting, retaining & inspiring people.

What You Will Do:

As Engagement Manager, you will be responsible for leading our volunteer program, the BRIDGE Program, administering team member engagement surveys, facilitating recognition/rewards programs and other miscellaneous projects within Human Resources.

Lead our Volunteer Program (the BRIDGE Program)

BRIDGE Purpose: Connected hearts, unlimited possibilities.

Responsible for all communications associated with the program. Monthly BRIDGE coaches’ calls, email communications, presentations for various meetings, etc.
Coordinate BRIDGE events, including National Meeting BRIDGE event, National Day of Caring, annual BRIDGE planning meeting.
Responsible for data and reporting of volunteer information, including facilitating nominations for Volunteer of the Quarter and charity donation requests.
Onboard new hires into the BRIDGE program.
Support the regional BRIDGE coaches.
Act as BRIDGE ambassador.

Administer Team Member Engagement Surveys

Facilitate annual team member engagement survey, from set-up to data collection, reporting and communication of results.
Manage team member life cycle surveys, including onboarding/stay, and exit surveys. Including set-up, data collection, and communication with key stake holders for an impact on team member retention and engagement.

Facilitate Recognition/Rewards Programs

Promote and maintain our virtual recognition program (Work Tango previously known as YouEarnedIt!).
- Create creative communications about the program.
- Maintain rewards, points, new hires into the system, etc.

Coordinate CWS Milestone Anniversary program.
- For team members celebrating milestone anniversaries, provide communications to their managers and team members, assist with anniversary awards and gifts, as well as data and reporting maintenance.

Administer the annual CWS Tuition Assistance Program.
- Communications regarding the program, processing requests and management of data and reporting.

Be a Culture Ambassador.
- Coordinate communications and/or events to connect CWS team members.

Other miscellaneous human resources projects as capacity allows.

Qualities:

Heart for volunteerism
Collaborative
Strong organizational skills
Highly developed attention to detail
Excellent oral and written communicator
Strong interpersonal and leadership skills
Creative Aptitude
Comfortable learning and working in a variety of software systems, i.e., BRIDGE system, Qualtrics, Work Tango/You Earned It.

Requirements:

Bachelor’s degree desired, not required.
Some travel required.

CWS Values:

Honoring Our Word
Do what you say you will do.

Employ thoughtful and careful consideration when making a commitment.

Take ownership of your commitment.
Follow through on promises consistently.

Ethical Dealings are Paramount

Do the right thing all the time, every time.

Be open and honest in all situations, especially when it’s difficult to be so.
Respect confidentiality and protect privacy.
Put other employees, residents, and investors before yourself.
Charge fair and appropriate fees to our investors.

A Respect for People

Treat others the way you want to be treated.

Use honest, thoughtful, and specific communication.
Be responsible for how you are heard.
Be transparent and inclusive.
Share information timely and consistently.
Have empathy — search for the truth and be intentionally slow to understand.

Requirement for Profitability and Sustainability

Bring value to our employees, residents and investors in a company designed for the long term.

Promote mindful spending.
Be efficient.
Be forward thinking.
Grow with courage.
Be team oriented.

A Demand for Excellence with a Sense of Urgency

Be intentional. Be accurate. Be timely. CARE.

Go above and beyond.

Get after it.
Hold yourself and each other accountable.
Inspect what you expect.
Communicate what matters most.
Delight the customer.

CWS Apartment Homes Glassdoor Company Review

3.9

CWS Apartment Homes DE&I Review

No rating

CEO of CWS Apartment Homes

Gary Carmell

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By CWS Apartment Homes

Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we’re proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a prod...

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FUNDING

Private

INDUSTRY

Real Estate

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Austin, TX

DATE POSTED