Position Title: Enrollment Advisor
Department Name: Recruitment
Position Reports To: Enrollment Manager
FLSA STATUS: Salaried, Exempt
Salary: $65,000
Benefits: The University's comprehensive benefits program
Days & Hours: Monday through Friday, 37.5 hours per week. Standard work schedule is 9:00 am to 5:30 PM, may be adjusted. Flexible schedule may require evening and weekend hours during peak periods.
BASIC FUNCTION AND SCOPE OF JOB:
Under the direction of the Enrollment Manager, the Enrollment Advisor qualifies, advises, guides, educates, consults, and supports qualified potential students in achieving their professional and personal goals by enrolling in one of the University’s degree or certificate programs. Student leads are provided to the Enrollment Advisor who is then expected to engage in consultative, relationship-building activities to nurture qualified leads into applicants, review submitted application documents, and submit completed application files for review. The Enrollment Advisor will be responsible for quality outbound calls, quality inbound calls, lead contact activity, completed applications of qualified students, minimum average activity productivity, professional and positive attitude, exceptional level of customer service provided from lead stage through enrollment, fostering of working relationships, goal achievement, in-depth program knowledge, crm database management and organization, and exceptional verbal and written communication skills. The Enrollment Advisor is expected to collaborate with other departments that may include: the Financial Aid Office, Registrar, Student Accounts and the University’s Schools and Colleges, among others, to assist students through the enrollment process towards lead conversion. As the main University representative to students, the Enrollment Advisor will be responsible for an exceptional and complete customer enrollment experience from lead insertion through the offer of admission.
ESSENTIAL FUNCTIONS:
Specifically, the Enrollment Advisor will:
QUALIFICATIONS:
Education/Experience Requirements:
Bachelor’s degree preferred or working toward completion of a college degree
Minimum 1-3 years’ experience in customer service, account management or relationship building in Higher Education (Admission, Academic Advising, Financial Aid or Registrar).
Skills & Knowledge Requirements:
Working knowledge of Microsoft Office software
Skill in the use of computerized systems and databases, customer relationship management systems
Excellent telephone etiquette and skills
Excellent written skills
Ability to communicate effectively via internet-based media or social media
Ability to work in a faced paced environment
Excellent time management skills
Strong ability to work well under time pressure and meet deadlines and goals;
Exceptional attention to detail and organization;
Ability to foster a cooperative work environment.
Customer service oriented
Nights and weekends may be required
Supplemental Information
To apply: Please go to http://www.ggu.edu/jobs to submit an application, letter of interest, and a resume.
In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third-party background check.
Golden Gate University is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.
University policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g., family medical or pregnancy leave), or on any other basis protected by applicable laws.
The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices. The University welcomes and encourages applications from all especially women, minorities, people of color, veterans, persons with disabilities, and members of the LGBTQI community.
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