Job details

Enrollment Coordinator (Part-Time) - 2023/2024 School Year

About Mastery:

We believe educational inequity is the most pressing social problem facing our country and the civil rights issue of our day. Mastery exists to help solve this problem. Our ultimate goal is to create a model urban school district that serves all students with excellence. We are organized around one driving mission: All students learn the academic and personal skills they need to be truly prepared for postsecondary success and able to pursue their dreams. To fulfill this mission, we attend to the whole child – academically and emotionally – matching high expectations for students with high levels of support.

Mastery Charter Schools is a nonprofit network of more than 24 schools serving over 14,000 students in Philadelphia and Camden. We are the largest turnaround school operator in the nation and have been lauded by President Obama and the US Department of Education for our ability to dramatically boost academic achievement in historically low-performing schools.

We know neighborhood schools matter, all students deserve access to a great education, and the people in our buildings can grow and develop sustainably to make the biggest impact possible in this work.

Mastery's Equity Vision:

We believe that diversity, equity, and inclusion are essential to achieving our mission.

We strive to be an anti-racist school district that eliminates the inequities in academic achievement that limit our students’ choices; that cultivates classrooms where every student is affirmed, supported, and held to high expectations; and that nurtures a diverse organization where students, staff, and families are valued, respected, and included.

Position Summary:

The Enrollment Coordinator (EC) role is a school-based role playing an integral part of the team assisting new families to enroll at a Mastery Schools campus. The EC implements school-level enrollment processes, which could include recruitment, processing applications and offers, registration, re-enrollment, feeder engagement.

DUTIES & RESPONSIBILITIES

Essential Job Functions:
Facilitate new student enrollment by working with students and families to complete all stages of the process, including to obtain various documents, information, and/or applications
Recruitment: Create or support recruitment and enrollment strategy for the school based on goals for the year; Determine marketing material needs, including swag; Produce brochures, flyers, social media posts, events, referral campaigns, and written correspondence, as needed; Facilitate positive feeder school partnerships
Applications: Support families with application or refer to the Enrollment Support Specialists for follow up; Ensure team is knowledgeable about the application process; Review and process applications, offers, and waitlist
Registration: Support families with the registration process in a timely manner, including providing electronic packets or in-person collection of documents; Host registration office hours; Verify all packets are complete, accurate, and compliant; Ensure all new students attend new student orientation and are up-to-date on all expectations, requirements, and school happenings
Re-enrollment: Develop re-enrollment plan, process, and timeline for your school; Engage leadership team and school staff to drive the importance of student retention and 100% family engagement; Distribute, collect, and process re-enrollment packets and data
Data: Ensure all school enrollment goals are met; Manage data input into enrollment trackers; Ensure only fully registered students are loaded into the student information system for scheduling; Facilitate transfer & record requests; Verify & enter data for District student information system; Implement withdraws and 10 day drop processes across systems
Other Job Functions:
Communicate professionally via verbal and written communications; Ensure families remain up-to-date on application processes, school events, and enrollment requirements; Answer phone and respond to inquiries by staff, parents, or patrons of the district regarding enrollment.
Maintain a positive and professional attitude towards families at all times.
Maintain accurate data for record-keeping in multiple software systems; Maintain confidentiality.
Serve as an Ambassador for your campus and Mastery Schools in general, including understanding our mission, highlighting school successes, and promoting what we offer to students & families.
Other duties as assigned by supervisor.

Qualifications:

Customer service excellence.
Highly motivated with strong organizational skills; able to coordinate multiple tasks at one time.
Strong telephone and interpersonal communication skills.
Demonstrated ability to establish and collaborate and maintain positive working relationships with students, parents, staff, co-workers, and the public.
Creative thinker and problem solver.
Energetic, friendly, and customer-minded.
Self-awareness, cultural competence, and anti-racist mindset.
Proficiency with Google Sheets and Outlook; ability to learn enrollment-related systems.

Education and Experience:

High School Diploma or GED required;
At least one (1) year prior experience in a high-paced customer support role (retail, call center, reception/front desk operations, etc)
Experience working with families and individuals from diverse ethnic, racial, and socio-economic backgrounds.

Additional Skills:

Spanish language fluency a plus

Physical Requirements:

Ability to physically perform the essential duties of the role, and to work in the environmental conditions required, such as: traveling to network campuses; maneuvering in office spaces (including standing, walking, sitting for long periods of time, speak loudly and clearly, seeing and hearing things both near and far away); stooping, kneeling, reaching file cabinets; fine finger and hand manipulation in use of computer, chalkboard, dry erase, &/or projectors; filing, faxing, scanning, coping, typing, mailing, and making phone calls; sitting for up to four (4) hours looking at a computer monitor, using a keyboard/mouse and typing.

Mastery's Benefits Package:

We offer a full benefits program and opportunities for professional growth. Some of our most popular benefits include our 403(b) retirement plan for PA employees (with a 5% match from Mastery), enrollment in the State of New Jersey Pension Plan for NJ employees, a robust Employee Assistance Program, mental health and counseling programs, an annual Professional Development Fund, and discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as a Benefits VIP Helpdesk to help you navigate various benefits-related topics!

Please go here to see all of our Benefits offerings!

Mastery's Annual Calendar:

As you plan to make Mastery your new work home, please feel free to review our PA Academic Calendar for SY 22/23 and our NJ Academic Calendar for SY 22/23. We like to think our calendar is a benefit of working here too!

Mastery Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience.

UPDATE AS OF January 2023 - Please review Mastery’s Health and Safety Plans here to learn about our approach to vaccination and testing as well as our response to COVID-19. For ongoing positions, Mastery roles are designated as in-person, with regular on-site responsibilities, unless otherwise noted. As such, Employees must be able to support Mastery Schools’ academic plan and business strategies on-site – at a Mastery campus - as required.

Exceptions to this requirement will be considered on an individualized basis.

Mastery Charter Schools Glassdoor Company Review

3.6