Enrollment Service Manager - job 2 of 5

We are excited to welcome an Enrollment Service Manager to our growing team! Key Benefit Administrators (KBA) is consistently named a Top Workplace by our employees, and we are excited to speak to qualified candidates about this new work from home opportunity! The Enrollment Service Manager includes a comprehensive benefit package, full training program and competitive salary!

Creating a Top Workplace is about more than offering great benefits and vacation time. It is about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard.

At Key Benefit Administrators, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. Strong core values, supportive work relationships, high quality training and personal development are part of our DNA, and we are looking for the right individual to join us!

If you are passionate about delivering quality service and would like to be part of our supportive family culture - we want to hear from you. This is a remote work from home opportunity.

Position Summary: The Enrollment Service Manager will manage the day-to-day onboarding of our new clients, acquisitions, and renewals. The Manager directs their team to support clients through all phases of active enrollment.

Essential Duties and Responsibilities:

• Provides direct oversight of the initial Enrollment Strategy outlined and oversees the assigned Benefit Account Manager to help facilitate maximum enrollment success in our voluntary benefit program.
• Coaches and mentors, the direct staff, including taking a collaborative approach creating an inclusive environment which in turn energizes the team and allows creativity.
• Communicates any challenges or roadblocks to the Director of Enrollment and Sales Rep if necessary to allow for open discussion on any creative solutions to assist in the active enrollment phase.
• Oversees all education of product to client's Management Staff, including updating all presentations with approved content.
• Complete daily task lists to ensure deliverables and deadlines are met (document in the applicable database/software platform).
• Map out all Benefit Counselor's schedule for active Onsite, Virtual or hybrid enrollments.
• Confirm all training, licensing and appointments are completed and are compliant before Benefit Counselors are assigned to an enrollment.
• Review and confirm all marketing deliverables are up to date for distribution to clients.
• Periodically audit Benefit Account Manager's active enrollment touchpoints with the client; ensuring relationships are open and the enrollment is on track with defined goals.
• Partner closely with Director of Enrollment on establishing processes and procedures to remain compliant with all governing Federal, State and local regulations and provide follow-through on all current procedures currently in place.
• Monitor and measure the progress of enrollments by analyzing reporting metrics. Confirm all data is correct before final reporting call with client.
• Perform other work-related duties as assigned.

Supervisory Responsibilities:

• Recruits, interviews with DOE, hires, trains, and supervises Benefit Account Manager and Benefit Coordinator staff. Oversees the daily workflow of the assigned staff. Leads and directs ensuring staff receives ongoing training and development. Provides constructive and timely performance evaluations. Administers discipline and termination of assigned employees in accordance with KBA's policies and procedures outlined.

Competencies, Knowledge, Skills, and Abilities:

• Must be proactive and detail oriented
• Must have 3-5 years of Managerial experience preferably in the insurance/financial industry.
• If required, travel to client sites and work within a variety of employer industries
• Must have strong Microsoft Excel Skills (pivot tables, formulas, conditional formatting, v-lookups)
• Conflict resolutions skills
• Must possess strong customer orientation and focus
• Ability to take direction from senior managers as well as work independently and proactively
• Must maintain integrity, courtesy and respect while interacting with clients and co-workers
• Must be flexible and have the ability to adapt to changing situations
• Must have the ability to learn quickly and think creatively
• Must be able to communicate effectively using both verbal and written skills
• Must have Life and Health Insurance License
• Ability to work in a team environment

More about Key Benefit Administrators:

KBA is a privately owned company with a family atmosphere and supportive leadership, and we take an active role in our local communities with corporate sponsorships and community outreach programs. Employees continue to vote KBA as a Top Workplace year after year! https://topworkplaces.com/company/key-benefit-administrato/indystar/

Founded in 1979 as a full-service group benefits administration firm specializing in self-funded medical plans, the Key Family has grown to become one of the country's largest independently owned third party administrators, supporting a wide variety of group benefit plans.

Learn more about KBA here: https://keybenefit.com/

Our Mission: To create happy customers who renew by improving upon our successful track record of applying patented, proven, creative solutions to the reduction of healthcare costs while improving people's health through high quality, cost-effective care.

Check us out on Glassdoor! https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm

If you are unable to complete an application for the Enrollment Service Manager position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.

All qualified applicants for the Enrollment Service Manager position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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