Enrollment Specialist Manager

Job Title: Enrollment Specialist Manager

Milliman Omaha is an office of intelligent, hard-working, creative minds, and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual contributions within a large, national firm that gives stability and structure. We offer a team-based environment with strong relationships, but also opportunities for each person to determine their success.

Are you passionate about championing customer outcomes and creating exceptional experiences? As an Enrollment Specialist Manager, you will lead a team of 6-8 Enrollment Specialists. In this role, you will be responsible for ensuring high levels of customer satisfaction and successful outcomes through optimizing your team’s resources. You'll employ effective communication, task management, and coaching skills to drive the performance of your team. If you thrive in a dynamic, fast-paced environment and enjoy making a meaningful impact, we want to hear from you.

Responsibilities:

• Lead and inspire a team of remote Enrollment Specialists, fostering trust-worthy relationships and enhancing customer experiences.
• Utilize exceptional communication skills to continuously train, educate, and guide Enrollment Specialists, especially when there are system or process changes.
• Being available and open for questions and coach-able moments for the Enrollment Specialists
• Embody Milliman's values at every touch point, demonstrating a commitment to delivering proactive support and guidance.
• Analyze survey feedback, and employee enrollment documentation to identify areas for improvement and provide coaching and feedback to Enrollment Specialists.
• Identify gaps/potential enrollments where applications haven’t been processed.
• Identify gaps/potential issues with binder/autopay set up.
• Oversee the scheduling and task coordination of the team, ensuring optimal state licensure coverage and productivity.
• Onboard new clients by gathering information from internal Account Management and Consulting teams and coordinate a meeting with your team to share information prior to the client’s open enrollment.
• Continuously evaluate team performance metrics and generate comprehensive reports for senior management.
• Collaborate with cross-functional teams to implement process improvements and drive operational excellence.
• Perform quarterly performance reviews for permanent Enrollment Specialists on your team.
• Navigate delicate or complex situations with employees, employers, brokers, or insurance carriers when empathy and communication are paramount.

Qualities specific to you:

• You are a strong communicator with exceptional listening skills that will foster dynamic relationships with various diverse stakeholders including enrollment specialists, brokers, client decision makers, employees, and insurance carriers.
• Strong ability to effectively communicate and navigate situations requiring direct communication
• Exceptional attention to detail for accurate documentation both internally and externally.
• Self-motivated, enthusiastic, and driven with a positive "can do" attitude.
• Willingness to seek guidance and direction when needed and adapt to changing circumstances.
• Above-average technology skills, including proficiency in CRM software and navigating various tools.
• Experience in managing and leading remote teams, preferably in a call center or customer service environment is a plus.
• Preferred experience in the health insurance industry, specifically in employee benefits and/or personal insurance.
• Previous experience in Customer Success, Advocacy, Relationship Management, or Account Management is a plus.
• Passionate about building and maintaining relationships and thinking outside the box.
• Strong team player who understands the importance of collaboration and embraces the motto "Teamwork makes the dream work."
• Resilient, with a positive attitude and the ability to thrive in uncertain environments.
• Naturally curious and eager to learn from peers, embracing innovation and new ideas.
• Flexible in your approach and collaborative in nature.
• Availability to work on a full-time basis.

Salary

The salary range is $60,000 to $95,000, depending on relevant factors, including but not limited to education, work experience, qualifications, skills, certifications, location, etc. This role is based out of the Milliman Omaha office, but candidates can work remotely anywhere in the US.

Benefits

We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue
• 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of 8 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

About Milliman

Milliman (www.milliman.com) is an international consulting firm with over 4,600 employees and $1.4 billion in annual revenue. With over 75 years in the consulting business, we have an excellent reputation for superior tools and service to our clients. The Omaha Health & Welfare practice was started over 20 years ago to serve large employers in the design and administration of their employee benefit insurance plans. Since then, it has expanded to include underwriting to PEOs and MEWAs and now personal benefit plans. Much of our success depends on our employees and our culture that recognizes and rewards employees for the value they bring to our business in general and our clients in particular. The atmosphere is business casual with 80 other professionals in an upscale office setting at 180th & Dodge in Omaha, Nebraska.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.