Job details

Fraud Reporting & Compliance Manager

Hello and Kia Ora!

Start your game...

At Entain the customer is at the centre of what we do, the Fraud Reporting and Compliance team exists to ensure the company meets its external and internal reporting and compliance requirements as it relates to fraudulent accounts/transactions. It’s never been more important for the Company to meet its legal and compliance requirements to ensure we protect the company. In addition, you will liaise with all forms of law enforcement and make sure the company meets its obligations to assist with their investigations.

Your contribution to the Fraud Reporting and Compliance Team will be pivotal in the company’s success in meeting its obligations externally and internally. You will take ownership of the Team and be continually on the lookout for new reporting requirements whether that be to meet external legal obligations or to enhance the internal reporting. The customer is central to everything we do and you must be dedicated to protecting the client as well as the business at all times. You will be dealing with very sensitive information and will need to ensure all Company policies are adhered to at all times. You will need to be resilient and lead by example for your team to show the same dedication and commitment you will deliver.

Where and How You Can Work:

The position is predominantly based in Brisbane, At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model. Ensuring a positive work-life balance and individual preference with employees spending two days a week in the office.

Your day-to-day...

Team Management

Build and develop people capabilities within the team with an emphasis on personal development and knowledge transfer.
Develop self in areas consistent with the role and KPIs.
Providing ongoing mentoring and support to staff, in line with business goals and active operational management principles.
Encouraging an autonomous working environment, backed by clearly defined processes and a structured operating rhythm, utilising Active Operational Management.
Forecast volume and operational trends to ensure the team is adequately resourced for peak periods.
Development and training of new staff and ensure they are up-skilled in relation to new fraud trends/activity
Support the creation of the Quality assurance framework and lead the implementation of the team
Reviewing and Developing fraud detection processes to ensure they’re fit for purpose and are operationally efficient.
Report on team progress and metrics on a regular basis and to a high level of accuracy.
Investigations – Facilitating and/or overseeing priority Fraud reporting events in a timely manner; analysing and preparing reports on findings.
Providing responses regarding adverse media queries for Fraud events

Collaboration/Liason/Escalations

Design and prepare operational management reporting to provide enhanced oversight of team performance.
Approval and submission of SMRs to meet regulatory requirements
Liaise with Police and Law enforcement agencies across a wide range of matters
Oversee Staff Betting and ensure staff are adhering to the Policies in place
Collaborate with Internal key stakeholder teams to better align to industry typologies, guidance, and regulatory requirements.

Strategy / Development

Develop and implement strategies effective for the reporting and compliance obligations
Identify the weakness of the current control process and recommend enhancements to current policies and procedures!
Be innovative and drive a culture of continuous improvement. Challenge the status quo and influence stakeholders to sponsor key improvement initiatives in the best interests of our customers, communities, and the business.
Assist with providing direction on the preparation of fraud training material and delivery of training
With support from the broader Fraud reporting and compliance team, conduct regular reviews of operational procedures and tools in accordance with the Policy, Standard, and Procedure Framework within timeframes.
Ability to adjust to changing industry, regulatory, and team requirements and pivot accordingly.

What you'll bring...

Genuine interest in developing a career in Leadership.
Understanding of Fraud detection and AML/CTF reporting methods
Ability to cope with varied workloads and priorities (time management skills)
Strong analytical skills
Good knowledge of fraud risks
Excellent collaboration and interpersonal skills
Strong computer skills (SharePoint, PowerPoint, database, spreadsheet, and word processing).
Attention to detail and outcome focussed.
A high degree of initiative and motivation
Well-developed written and verbal communication skills with a strong ability to communicate with a wide variety of stakeholders.
A high level of confidentiality and discretion is required.
High ability to manage relationships effectively and work as part of a team.
Capable of being self-managed and working under minimal supervision to deliver quality results
Demonstrated experience in dealing with a diverse spectrum of people in a range of working environments.
Demonstrated leadership capability running operational teams.
An excellent understanding of Fraud risks and the general requirements as they apply to the Business and customers.
Demonstrated experience transforming businesses, from the perspective of setting up new teams, supporting system changes, and designing processes.
A sound understanding of the gambling sector
Be available to work a flexible roster, including regular weekend work.