Social Media Customer Service Agent

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

As a Social Media Customer Service Agent, you will will respond to Customer requests for betting odds received via Social Media Channels, check if they are available on the website and if not, generate the odds using a Bet Builder tool before responding back to the customer. You will work on a variety of brands and requests.

Reporting to the Social Media Team Manager, you will be part of the Customer Service team who are responsible for the care and protection of our customers globally using a wide range of technologies and working across various teams.

Are you ready to be part of our journey to be crowned the undisputed champions of the sports betting, gaming, and interactive entertainment industry?

What you will do 

• Take a proactive approach to understanding which bets are available on the website for daily sporting events.
• Liaise with the Trading Team to identify if requests for odds outside of those advertised can be provided to customers.
• Recognise players requesting multiple odds combinations and raise to the Social Media Team Manager.
• Monitor competitor Social Media traffic to spot trends in betting activity that could provide potential markets for Entain.
• Communicate any service related messages to the Customer Operations team.
• Identify and escalate any potential Responsible Gaming triggers displayed by customers on the social feeds.

• High attention to detail
• Natural ability to communicate with high volumes of customers via Social Channels
• Excellent customer service skills
• Interest in Sports an advantage
• Excellent level of English – written and spoken

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like:

• Generous group bonus scheme
• Hybrid working - 3 days in the office
• Private medical insurance
• Pension Scheme - matched to 6%
• Ability to buy and sell holiday
• Free subscription to wellbeing app Unmind
• Entain & Enhance days – 2 paid days off to focus on your professional or personal development
• Sharesave Scheme
• Paid Subscription to LinkedIn learning

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.  

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.