Chat Support Associate

Job Description:Entergy is seeking a Chat Support Associate to join our team in Phoenix, Arizona. As a part-time entry-level position, the Chat Support Associate will be responsible for providing excellent customer service via online chat and helping resolve customer inquiries and issues. This position requires a minimum of 1 year of experience in a customer service role.Responsibilities:- Respond to customer inquiries and issues via online chat in a timely and professional manner- Assist customers with account management, billing inquiries, technical support, and other related issues- Escalate complex customer issues to appropriate team members for resolution- Maintain a high level of product knowledge and stay up-to-date on company policies and procedures- Collaborate with team members to improve overall customer satisfaction and service efficiency- Perform other duties as assigned by supervisorRequirements:- Independent and passionate individual with strong communication skills- Ability to think creatively and work well in a team environment- Minimum of 1 year of experience in a customer service role- High school diploma or equivalent required- Proficiency in Microsoft Office applications- Strong attention to detail and organizational skillsBenefits:- Retirement plan- Travel opportunities- Disability insuranceWorking Environment:At Entergy, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We are committed to providing a supportive and positive work environment for all employees.Deadline to apply: August 20, 2024Equal Opportunity Statement:Entergy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Chat Support Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.