Job details

Enterprise Customer Success Manager (Fluent in Portuguese) (Remote)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

Remote positions open to the US only.

The LATAM Enterprise Customer Success Manager is responsible for building effective relationships with new and existing customers in Latin America to deliver value and drive growth. In addition, this position will be charged with managing the success of customer accounts to drive retention and growth, and identifying opportunities for growth (renewals, upgrades, and add-ons) with existing accounts.

Responsibilities:

Develop and manage relationships with new Enterprise customers in Latin America including handling the onboarding process and gaining an understanding of each new customer's business objectives, and a strategy for supporting the customer in achieving those objectives through successful KnowBe4 adoption including but not limited to advising customers on the implementation of training and phishing campaigns
Negotiate discounts related to upgrades, renewals, and add-ons with existing customers; present discounts to executive team for approval in accordance with company policy
Coordinate with technical support for technically complex questions
Retain, upsell, and renew (as applicable) customer subscriptions
Establish a foundation for success with each new account through strategic onboarding processes including account configuration, product and best practices training, end-user awareness campaigns, and other change management activities
Continually work with accounts to support ongoing successful adoption of KnowBe4's products throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4

Minimum Qualifications:

Associate's degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM and Gmail preferred
Experience with Microsoft Excel and Word
Experience with web Browsers (Chrome, Internet Explorer, etc.)
IT experience/exposure is a plus
Fluent in Portuguese
Excellent verbal and written communications
Superior Customer Service skills
Excellent time management and organization skills
Ability to build a rapport through phone calls and email
Strong collaborative and teamwork skills
Must be able to work with minimal supervision

The compensation for this position ranges from $82,000 - $85,000 including base, bonuses and commissions. For more details, click here http://www.knowbe4.com/careers/know-your-pay/customer-success

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

KnowBe4 Glassdoor Company Review

4.1