Job details

Enterprise Customer Success Manager

Workato is looking for an exceptional Enterprise Customer Success Manager to join their expanding team in Chicago. The role involves working with large Enterprise customers to ensure their success through the use of the Workato Intelligent Automation Platform.

Skills

Strong communication and presentation skills
Experience managing enterprise accounts
Ability to engage with technical and business stakeholders
Previous experience in Integration and/or business automation
Soft skills such as customer empathy, problem-solving, and resilience

Responsibilities

Own a portfolio of assigned accounts to drive value realization and customer satisfaction
Develop and maintain strategic business relationships with enterprise customers
Monitor and assess customers' achievement of desired outcomes and value
Serve as the primary point of escalation for customer issues
Contribute to the development of Customer Success practice and drive process innovation