Enterprise Customer Success Manager - £50,000 - £75,000 Base w/ OTE £110,000

Location: UK Remote (Based in London Preferable)

Salary: £75,000 base with an OTE £110,000

Hey, are you looking for a purpose? Let us introduce ourselves…

We are Cybsafe. We’re on a mission to revolutionise the way society addresses the human aspect of cyber security.

We’re building the world’s most intelligent behavioural security platform to combat the rise of sophisticated scams, fraud, and malicious hacking.

We’re using the power of science, data and cognitive technology to transform the way we address the human aspect of cyber security, and create a safer and better digital world for everyone.

We’re a tribe of risk-takers, game-changers, free-thinkers and doers. And we’re passionate about the impact we have on our planet through our software and our voices.

Passion. Impact. Transparency. Autonomy. Purpose. Diversity. Belonging. If these resonate with you, come join us and make a difference.

Your role in this mission

We are looking for a highly motivated, self-driven Enterprise Customer Success Manager (CSM) to own and drive the success of our largest, most strategic customers. You will be a strategic thinker, passionate about delivering value to customers whilst building this function around you. You’ll be the customer advisor, helping them to understand the CybSafe products and how our products will enhance their security programs.

As the only Cybsafe Enterprise CSM (for now), you'll be responsible for working closely with internal teams (CS, Customer Operations, Product, Marketing, Sales, Engineering) to ensure the voice of the customer is heard and that we are building a platform that meets market needs.

You will act as a trusted advisor and orchestrator for our customers, ensuring their global adoption of Cybsafe platform is smooth and that they spread positive WOM within their security communities. You'll have executive level customer contacts (CISO level) and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion!

Requirements

And your main goals for year one

• Focus on being the customer's strategic partner, consulting on wider industry trends and Cybsafe updates to drive business retention and expansion opportunities, collaborating with the Customer Operations team to keep the customer ahead of the curve and drive customer partnerships forward.
• Drive an impressive NRR (net revenue retention), which is built on a foundation of key factors, mainly:
  • Health: Collaborating with the Customer Operation team on identifying and remediating customer health issues (driving maximum customer retention)
  • Community: Working to create a community around Cybsafe customers to build advocacy and better conversion for Sales.
  • Growth: Sourcing, building and managing pipeline to support expansion targets, through to closing cross-sell and upsell expansion revenue.

• Act as the voice of the customer within CybSafe and collect feedback to influence continuous improvement of our product.
• Work with Fortune 500 and FTSE customers at the forefront of the human cyber revolution. The likes of HSBC, Barclays, Credit Suisse, John Lewis, Ocado, Toyota.

You’ll need experience and knowledge in these areas

• Proven enterprise software/SaaS experience, preferably gained in fast-paced, competitive technology and data driven environments;
• An understanding and a passion for knowing what makes customers successful within the enterprise SaaS space;
• At least 2 years of commercial experience working with or close to a Customer Success function;
• Impressive understanding of commercial sales cycles and internal sales forecasting;
• A deep understanding of business drivers for clients in this industry and the challenges faced within cyber awareness market sectors;
• Able to talk technically, and the ability to obtain a deep product knowledge quickly;
• Proven experience bringing new technology software products and features to market;
• Track record of quota overachievement and ability to deliver consistently against targets;
• Team player with the ability to work both independently and collaboratively within a team across geographies;
• Self-motivated and able to handle multiple, competing priorities;
• Knowledge of sales methodology, forecasting and sales processes;
• Experience with Salesforce or similar CRM.

Benefits

We’ll make sure you are cared for and rewarded

You will have ongoing development with a clear progression path and training budget, and you can join in on our weekly development CybSessions which are mixed and varied.

You can work from anywhere in the world and have access to WeWork offices if you struggle to find peace at home. We’ll get your kit to you, make sure you have a great setup (including a desk and an ergonomic chair). We’ll make sure you can work in comfort from no matter where you are.

All of our people have ownership of our mission through our stock option plan, we also offer discretionary bonuses and PerkBox.

We care about your mental health, it’s the foundation of all we do. You’ll have a mental health budget to spend in the way you want, access to an employee assistance programme and PerkBox medical.

We also have mental health days and company rest days! Check out our ever-growing list of perks here

Whether you choose to be 100% remote or hybrid, you will always feel a part of the tribe

We’re a ‘remote-first’ company. Our team is anywhere and everywhere. So, wherever you are in the world, you can fully participate in all of our get-togethers and team meets. We get up to all sorts of social activities, from yoga, to croissant making, we have something for everyone…

DIVERSITY & INCLUSION

We believe in being a diverse and inclusive tribe. There are no excuses for anything less. We recruit, employ, train and promote qualified applicants regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We are aiming for “more” than great - we believe that truly diverse teams can do impossible things and we want to do those things.

To do this right, we need to start at the beginning: when you apply to work here. This survey will help us better understand the people who want to work at CybSafe. It'll help us see how different demographics progress through our hiring process, and where we need to make improvements to give them a better chance of succeeding. If you choose to fill it out, all of the information you give us is:

• Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
• Anonymous to CybSafe. We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

For more information on how we'll use this data, please read our Privacy notice and specifically the Recruitment candidates tab

By filling out the below survey, you agree that we can use your responses for the purposes we've mentioned above. If the link doesn't work, please clear your cache & cookies and try again.

https://cybsafeadmin.typeform.com/to/n8DnrVEN

So, what’s next?

Our interview process is a 3 to 4 step journey, exploring what your ideal career really looks like, your experience and then planning how we can support you to succeed.

We have a faster-than-most interview process, (at approximately 3 weeks) so, from start to finish you could be with us within the month! It starts with one simple chat…