Enterprise Events Technology Engagement Specialist
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
Summary
CHS Inc. has a newly created position for an Enterprise Events Technology Engagement Specialist reporting to the enterprise events manager. You will be a key contributor to our enterprisewide marketing and communications initiatives, as we develop and execute events and meetings for CHS customers, owners, employees and other stakeholders, ranging from large-scale destination events to virtual programs that deliver business insights and company updates.
Collaborating with marketing and communications partners, others throughout CHS and a range of external partners and suppliers, you will help build experiences that deliver on the company’s priorities and strategies and advance our purpose of creating connections to empower agriculture. You will work with the enterprise events manager on event technology engagement, strategy development, planning and execution; venue selection and management; timeline and budget management; and event promotion and registration, consistently delivering a high level of customer service for an exceptional customer experience.
Events include, but are not limited to international, regional and state customer and owner meetings; sponsorship hospitality activation; employee engagement and leadership events; tradeshows; educational programs; occasional site tours and special events. The enterprise events technology engagement specialist will help ensure strong internal and external communications with all event stakeholders and will focus on overseeing and managing our Cvent relationship, building registration websites, reporting and mobile apps.
Responsibilities
- Develop and implement event technology strategy, including, but not limited to Cvent applications.
- Build and manage registration sites, attendee lists and related communications using event management software (e.g., Cvent).
- Research, evaluate and recommend new technologies and technology vendors to support event needs.
- Work cross-functionally with teams to identify, scale, produce and execute event technology solutions.
- Define and establish metrics and develop registration and onsite management/reporting from conception to reconciliation, including data flow integration.
- Develop and execute efficient and effective registration technology processes, including backend structure and data management.
- Build registration sites and mobile apps, including collecting and reporting post-event KPIs, email and survey builds, testing, trouble-shooting and deployment.
- Develop standard post-event reporting processes and handle collecting and reporting of key metrics and event participant survey responses.
- Build social tables to determine room configuration for event needs
- As needed, travel onsite to events to oversee mobile app implementation and onsite registration needs.
- Help develop and execute event strategies aligned with company and business goals, delivering events that are on time, on budget, exceed stakeholder goals and expectations and provide a premiere CHS brand experience.
- Develop and maintain trusted and collaborative partnerships with and provides extra-mile customer service to key internal and external stakeholders.
- Help build communication and project plans and timelines/flows to ensure event planning and approvals are progressing on time and as expected.
- Provide excellent and timely customer service to event registrants and attendees (internal and external) monitoring communications channels, answering questions, assisting with registrations and providing general support as needed.
- Create reports and presentations to guide team actions, inform business and company leaders, and demonstrate results.
- Understand and manage deliverables stipulated by contracts/agreements with external venues, speakers, suppliers and other ancillary services for all events; manages the supplier contract/agreement review and approval process, including tracking progress, filing documents and ensuring details are met.
- Collaborate and partner with marketing and communications and business team members to deliver a consistent and excellent overall brand experience and to help leverage the scope of the company for events delivered through businesses.
- Collaborate with the company strategic sourcing team to maintain beneficial relationships with key travel partners (e.g., airlines, hotels, rental car companies); supports communicating with employees regarding travel updates and company travel policies.
- Identifies opportunities to improve event-related processes and outcomes and supports enterprise events manager in documenting standard procedures and formalizing their use.
Minimum Qualifications (required)
- High School diploma or GED
- 2+ years of experience in Communications and/or Marketing
Additional Qualifications
- Bachelor's degree in marketing, business, advertising, public relations, communications, hospitality or related degree.
- 3+ years of proven Cvent experience (including backend administrative management and registration site and mobile app builds) and familiarity with other event technologies.
- Self-starter who quickly and proactively solves challenges with minimum guidance and direction.
- Documented experience delivering successful large and small in-person, virtual and hybrid events.
- Experience with projects involving multiple team members and working with key audiences (internal or external).
- Documented experience maintaining team and customer relationships and managing project deliverables and budgets.
- Strong organizational and project management skills.
- Strong written and verbal communications skills.
- Demonstrated ability to interact effectively with diverse audiences, building and maintaining positive relationships with internal and external stakeholders, partners and suppliers.
- Ability to prioritize and manage workload and work effectively in a high-pressure, high-stakes environment.
- Strong customer service orientation and skills.
- Demonstrated relationship and conflict management skills.
- Robust deliberation and negotiation abilities
- Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse
CHS offers a competitive total compensation package. Benefits include Health, Dental, Vision, Hearing, Life Insurance, Health and Day Care Savings Accounts, Paid Vacation, 401K, Company Funded Pension, Profit Sharing, Long and Short Term Disability, Tuition reimbursement, and Adoption assistance.
CHS is an Equal Opportunity Employer.
By
CHS Inc
At CHS, our more than 10,000 employees are tied together by purpose. Everyone knows that our most important job is to create connections that empower agriculture. That means we help farmers grow healthy crops. We find customers for farmers’ produc...
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