Return Agent - Portland International Airport - PDX

OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.This Full Time opportunity is located at 7240 NE Airport Way Portland, OR and starts at $16.70/ hour + monthly sales bonuses as well as an extra $80 monthly customer service bonus!The hourly base plus generous incentive plan provides the overall potential to earn up to $19.70/ hour!We offer:• Paid time off• Consistent full time 40 hour per week schedule• Employee discount• 401k retirement savings plan• Health Insurance• Life Insurance• Dental Insurance• Vision Insurance• Training and developmentSchedule:• This is a full time position with 40 hours per week guaranteed.• Schedule is determined off a shift-bid and may include nights and weekends.• Must have open availability to work any schedule between the hours of 6AM - Midnight including weekends and holidays.ResponsibilitiesWe are hiring now for immediate openings. Responsibilities include:• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.• Advise and review rental charges; and provide an accurate receipt to the customer.• Provide information in a professional and courteous manner regarding transportation to the airport terminal.• Thank customers using the prescribed dialogue.• Inquire about service, satisfaction and document dissatisfaction.• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.• Use of proper statement to determine if vehicle is being returned with full tank of gas.• Complete a service alert for any mechanical and or body damage communicated by the customers.• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.• Keep lot organized for ease of access and traffic flow.• Seek to improve job performance through self-assessment, skill development, training and goal setting• Maintain a regular and reliable level of attendance and punctuality• Perform miscellaneous job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualifications• Must be at least 18 years old• High School Diploma or G.E.D. required• Must have a minimum of 1 year prior customer service retail or administrative support experience• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.• Apart from religious observation, must have open availability to work any schedule between the hours of 6AM - Midnight including weekends and holidays.Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.