Entry Clerk/Bilingual Clerk

Job Description
Front Office Clerks are the first point of contact for clients, community partners and visitors to the department. They will provide customer service, clerical and staff support duties. Knowledge will be obtained of programs within each unit and required of all assistance programs and applications administered by the department for State and Federal programs. Clerks will answer and direct all incoming calls, will determine the reason, demeanor and urgency of a client/visitor request or need, as well as work with special needs population as to language and disability. Clerks will assess client"s needs and may refer to other agencies and community services. Clerks will use computer access to the Colorado Benefits Management Systems (CBMS) and Electronic Benefit Transfer (EBT) to provide supportive services to staff members while assisting clients with inquiries into the status of their eligibility application and ongoing case status. Furthermore, Clerks will complete defined work in a timely and professional manner with great attention to detail, support on-going process improvement and unit or department changes. Clerks must have an understanding of basic office protocol, computer programs, and regulations required by County, State and Federal government. The Front Office Staff will work as a team to promote our motto: Building Toward a Safe Self Sufficient Community.
At DHS flex-time and work life balance are key in the success of our team.
Detailed job description (click on link) under Additional Information
Additional Information
HS Clerk - Bilingual 072018.pdf
HS Clerk 072018.pdf
$2919 per month
SUMMARY OF BENEFITS.pdf