Job details

Entry Level Life Customer Service Support

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

While initial training is required to be in-person, this position also qualifies for a merit-based work-from-home program with the potential to work from home up to 3 days a week.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated entry level Customer Service Support professional to join our team. The position requires the person to:

Review incoming Life/Health/Annuity application submissions for accuracy and completeness based on state specific requirements
Prioritize, organize, and key policy data into multiple systems and prepare the physical file for underwriting in a timely manner
Assist our agents with application submissions by delivering high quality customer service
Effectively communicate (both verbal and written forms) with our agents, policyholders, and associates
Develop working knowledge of Life application submissions, policy features, coverages, and procedures
Contribute to the team through technical skills and knowledge, process improvement ideas, and serve as a training resource to others

Desired Skills & Experience

Two years of direct professional office experience preferred. Bachelor's Degree or above is overqualified for this role.
Direct insurance agency/company experience with Life products a plus
Must type a minimum of 40 words per minute with 85% accuracy
Flexibility for occasional and/or seasonal overtime
Excellent oral and written communication skills
Ability to work cooperatively and enthusiastically with others
Strong work ethic
Good organizational skills
Ability to handle multiple assignments

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

By Auto-Owners Insurance

Our core values are the foundation of Auto-Owners: Honesty, Hard Work, Prudence, Loyalty, The Team, Our Relationships, Opportunities for Associates, The Customer, Stability and Consistency, and Profit. These core values are so much a part of Auto...

14 jobs

FUNDING

Private

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Insurance Carriers

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Lansing, MI

DATE POSTED