Extended Operations Analyst

We value inclusivity and diversity at Envato. Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on experience and passion, so if you’re keen to apply and need reasonable adjustments please let us know. We also encourage you to let us know the pronouns you use at any point during the recruitment process. 

About Envato 

Our focus is on helping people to complete their creative projects, with our author community earning every time that happens. Envato proudly impacts the lives of creatives all over the world, from web developers and graphic designers to marketers, videographers, photographers, and more. We’ve built a community where anyone can get their creative projects done, and where creators bring their ideas to life and in the process, earn a living doing what they love. It doesn’t get much better than that!

We are a global and rapidly scaling business. Blending purpose and profit, we're a passionate B Corp, committed to making a positive impact on the communities we engage in. You can read more about our purpose, mission, and values on our website.

We’ve embraced flexibility for a long time - where we can, let’s make work, work for you! We have an amazing office in the Colonia Americana neighborhood in Guadalajara, Jalisco, Mexico.

Purpose

As an analyst in the Extended Content Ops Team, you will be primarily responsible for handling content management and automation activities that require operational intervention to improve the speed and convenience of our product offering such as execution and modification of the managed ingestion scripts to ingest content for our premium authors, assisting preparation of content for ingestion, generating reports on author performance, ongoing library management, and building any small-scale automation that is required to perform these tasks efficiently. 

Key Duties & Responsibilities 

● Build and maintain basic automation scripts with the help and guidance of the code review team in Mexico

● Identify and brainstorm ways to constantly improve efficiency or simplify processes with other stakeholders such as the extended operations team lead, specialists, review team, product and operations managers

● Perform manual operational tasks (such as reorganizing items or filling in metadata) required to support any business priorities.

● Escalate operational and technical issues to the Team Lead to resolve delays, blockers, and/or inefficiencies in the day-to-day operations

● Provide regular updates on your performance where required 

● Coordination and execution of the Managed ingestion activities as required

● Make minor tweaks to automated tools, plugins or processes used with the help of the team lead, when necessary

● Ongoing library management, including, but not limited to the review of the relevance of search results, verifying that an item is still commercially usable and relevant, removal of items that are no longer relevant, etc. 

● Targeted metadata enhancement activities to improve the tagging, and follow-up activities to measure the effectiveness of that tagging

● Screen incoming content partnership requests to assist in the assessment of viability and fit

● Help identify new authors who meet the criteria defined by our Content Specialists

● Assist in generating and exporting reports to assess author performance based on predefined criteria

● Be available after hours for meetings with staff in different time zones, as required.

Required Technical Skills/Experience

● Previous experience in building and maintaining automation scripts

● Previous experience working in an eCommerce environment focused on commercial outcomes, preferably in the inventory/catalog and consumer space

● Previous demonstrable experience in assisting with data analysis i.e. following predefined processes to analyze data sets and draw actionable conclusions with the appropriate level of reporting

● Previous experience working with remote staff

● Strong spreadsheet skills either using Excel, GSheets or equivalent packages

● Experience in running projects end-to-end with minimal guidance

● Experience in more than one programming/scripting languages/automation tools

● Familiarity with programming and automation eg. Python, Node, Puppeteer and UI automation tools such as UI Vision  

● Previous experience working with creative media types such as Photos, Video and ● Design based items 

● Previous experience in tagging products for ecommerce sites

#LI-Remote

What we offer

● 30 days - Christmas Bonus

● 12 vacation days (from the first year)

● 100% holidays bonus

● Private Health Insurance (SGMM)

● 5% Grocery Coupons (With legal cap)

● 5% Savings Funds (Fondo de Ahorro)

● Internet/electricity allowance (monthly paid)

• Profit-share, Mexican entity

● Round trip tickets around Mexico to a place you haven’t been twice a year.

● Unlimited ebooks

● Paid for educational courses that relate to your work

● Top line equipment

What next?

Submit your resume and answers to the below questions. Good luck!

#LI-Remote

About Us

- We’re BCorp certified & believe in succeeding sustainably as one global team.

- We’re committed to ensuring all our team feel welcome, included, and respected

- We support the flexibility to work from anywhere, great benefits above the law, generous parental leave, wellness programs, social connection and learning opportunities to help you grow.

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