ITSM/ITAM: Senior Product Engineer / Developer
Envision Employment Solutions is currently looking for an ITSM/ITAM: Product Engineer / Developer for one of our partners, a global leader in consulting, digital transformation, technology, and engineering services.
This position requires flexibility to work on US times and flexibility to travel abroad when needed.
Responsibilities:
- Gather and analyze business requirements for ITSM/ITAM processes and tools.
- Design, develop, and implement software solutions (custom applications, integrations, scripts) to support ITSM/ITAM functions.
- Configure and customize ITSM/ITAM tools (e.g., ServiceNow, BMC Remedy, Ivanti) to meet specific business needs.
- Develop and maintain integrations between ITSM/ITAM tools and other enterprise systems.
- Automate ITSM/ITAM processes using scripting languages (e.g., Python, PowerShell) and other automation tools.
- Troubleshoot and resolve technical issues related to ITSM/ITAM solutions.
- Document all technical designs, implementations, and procedures.
- Stay abreast of the latest ITSM/ITAM best practices, technologies, and industry trends.
- Participate in the evaluation and selection of new ITSM/ITAM tools and technologies.
- Collaborate effectively with cross-functional teams (IT Operations, Security, Business Units).
- 6+ years of experience in software development or systems administration.
- Strong understanding of ITSM and/or ITAM principles and best practices (ITIL, ISO 20000, ISO 55000).
- Experience with one or more ITSM/ITAM tools (e.g., ServiceNow, BMC Remedy, Ivanti, Jira Service Desk).
- Experience with scripting languages (e.g., Python, PowerShell, Bash).
- Experience with database technologies (e.g., SQL, NoSQL).
- Experience with API integrations and web services.
- Strong analytical and problem-solving skills.
- Competitive Salary based on experience
- Social and medical insurance
- Learning, development and career progression
Average salary estimate
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