Digital Services Engineer

EPIC iO Technologies is an international technology-focused company providing the most innovative, IoT, AI, and wireless connectivity solutions for the public and private sectors.

As #OneTeam, we bring together some of the best technology offerings on the market with our growing team. This success is the result of our employees' diverse technical and business expertise, which fuels collaboration and ongoing innovation. We use equal parts innovation, quality, and reliability to create comprehensive, solution-driven product offerings for our customers. Learn more about us at www.epicio.com.

Why join the Epic team?

·         Bring your skills and knowledge to an innovative and growing workplace

·         Work and collaborate with a team who has become one of the best in the industry

·         Use industry-leading technology and the best tools available to ensure success

·         Work in a stable industry with strong growth potential

EPIC iO is currently seeking a Digital Services Engineer to join our team at our Fort Mill office. You will be responsible for supporting EPIC iO's Global Information Technology and Security Operations. This includes tasks related to IT and security, maintenance of certifications, disaster recovery support, and troubleshooting of operating systems. Additionally, you may have a remote or onsite designation as required. 

• Maintain and validate organizational certifications, such as SOC 2 Type 2, ISO 27001:2022, and GDPR. 
• Provide disaster recovery and business continuance support. 
• Maintain patch status and software compliance. 
• Hardware maintenance and support including inventory management. 
• Physical and digital procurement and deployment. 
• Offer technical support to end users, including the Help Desk. 
• Maintain network and system security, including threat and vulnerability management. 
• Collaborate with other teams to implement technological solutions and enhance processes. 
• Conduct internal audits and gather data to validate certification compliance. 
• Provide support and troubleshooting for operating systems such as Windows, Mac OS, VMware, and Linux. 
• Stay updated on the latest technologies and trends in IT and security. 
• Ability to travel to existing or new company locations and work at the defined company location for at least a business week. 20% travel expected. 
• Ability to perform installations, maintenance, and removal of technology or business equipment where lifting and moving up to 50 pounds may be required. 

• Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.  
• At least 3 years of experience in the technologies and/or systems mentioned above from a deployment, management, and support standpoint.  
• Strong knowledge of industry-standard vendors or platforms (including but not limited to the ones mentioned above), as well as their features, tools, and best practices.  
• Experience in scripting languages, such as PowerShell, Bash, and/or automation tools, such as industry standard Remote Monitoring and Management (RMM) Platforms.  
• Experience in end user support, hardware support, and troubleshooting for various operating systems, including Linux, Mac OS, and Microsoft Windows. 
• Excellent communication, collaboration, and problem-solving skills.  

• Certifications in specific technologies or technology vendors are preferred but not required: Cisco Certified Network Associate (CCNA) Cloud, Microsoft Certified: Azure Administrator Associate. 

• Ability to travel to existing or new company locations and work at the defined company location for at least a business week. 20% travel expected. 
• Ability to perform installations, maintenance, and removal of technology or business equipment where lifting and moving up to 50 pounds may be required. 

EPIC iO Technologies embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.