Customer Success Officer

• *Job Title: Customer Success Officer**• *Company: Epic Games**• *Location: Columbus, Ohio, US**• *Job Type: Part-Time**• *Seniority: Entry Level**• *Years of Experience: 0**• *Deadline to Apply: 2024-10-05**• *About Epic Games:**Epic Games is a leading interactive entertainment company and provider of 3D engine technology. We’re on a mission to empower creative individuals and teams by providing the tools they need to create, connect, and innovate. Joining our team means being part of an enthusiastic and dynamic community dedicated to pushing the boundaries of what’s possible in gaming.• *Job Overview:**We are seeking a resourceful and energetic Customer Success Officer to join our Columbus team. This entry-level position is an excellent opportunity for individuals looking to kick-start their careers in customer relations within the gaming industry. The Customer Success Officer will play a vital role in fostering positive relationships with our customers and ensuring their success with our products and platforms.• *Responsibilities:**1. **Customer Engagement:**- Proactively reach out to customers to ensure they have the resources they need to utilize Epic Games products effectively.- Establish a rapport with customers to better understand their needs and expectations.2. **Support and Issue Resolution:**- Assist customers with inquiries and issues regarding our products in a timely and professional manner.- Work closely with the support team to troubleshoot and resolve escalated issues, ensuring a positive customer experience.3. **Onboarding and Training:**- Facilitate training sessions and onboarding activities for new customers to ensure they are equipped to use Epic Games products effectively.- Create and distribute user guides and resource materials to enhance customer understanding and product usage.4. **Feedback and Advocacy:**- Gather customer feedback and insights that can inform product improvements and enhancements.- Act as a customer advocate by relaying customer concerns and suggestions to relevant teams within Epic Games.5. **Relationship Building:**- Maintain ongoing communication with customers to ensure their needs are met and explore opportunities for upselling additional services or products.- Collaborate with other team members to enhance the overall customer experience.6. **Performance Metrics:**- Track customer success metrics and report on key performance indicators to help demonstrate the value provided to customers and identify areas for improvement.- Participate in regular team meetings to discuss objectives, metrics, and strategy.• *Requirements:**- **Education:** High school diploma or equivalent; degree in Business, Communications, or a related field preferred.- **Experience:** No prior experience is required, but a background in customer service or a passion for the gaming industry is a plus.- **Personality Traits:**- Resourceful: Ability to navigate challenges independently and find solutions.- Energetic: Enthusiastic and motivated to engage with customers and collaborate with team members.- **Soft Skills:**- **Communication Skills:** Exceptional verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.- **People Management Skills:** Ability to build strong relationships with customers and stakeholders, demonstrating empathy and understanding in all interactions.• *Benefits:**- Parental leave to support new parents.- Relocation allowance for those moving to join our team.- Opportunities for travel to industry events and conferences to foster professional growth.• *Working Environment:**At Epic Games, we prioritize understanding and empathy in all interactions. We believe that a supportive and collaborative culture is essential for personal growth and organizational success.• *Equal Opportunity Statement:**Epic Games is an equal opportunity employer and values diversity in the workplace. We encourage all qualified applicants to apply, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, or veteran status.If you're eager to help customers succeed and thrive in an exciting and dynamic work environment, we invite you to apply by 2024-10-05!How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Customer Success Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.