Fraud Analyst

As a Fraud Analyst at Epic Games, you will be involved in processing fraud alerts using both internal and external tools, investigating and documenting fraud incidents, and collaborating with engineers and data analysts to enhance fraud detection and prevention strategies. Identifying fraud trends and potential vectors within our ecosystem will be a key part of your role.

To apply for the Fraud Analyst role at Epic Games, candidates should have a BS/BA degree or equivalent work experience, along with prior operations experience in fraud, payments, or customer support. Familiarity with ecommerce and online transaction lifecycles will also be beneficial.

Epic Games emphasizes a culture of growth and learning. As a Fraud Analyst, you would benefit from ongoing training and collaboration with a diverse team, engaging in initiatives that not only improve your skills but also positively impact our user ecosystem through innovative solutions.

The work environment at Epic Games is collaborative and dynamic. As a Fraud Analyst, you will be part of a passionate team focusing on creating a positive user experience while effectively managing fraud risks. This vibrant culture allows you to thrive under pressure and encourages continuous innovation.

Epic Games offers a robust benefits package for its employees, including comprehensive medical, dental, and vision coverage, a 401k plan with competitive matching, unlimited paid time off, and unique wellness programs. Employees also enjoy regular events and recognition for their contributions and milestones within the company.

When addressing fraud risks, I focus on data analysis and pattern recognition. I would leverage tools and collaboration with technical teams to develop and implement effective preventive measures while continuously monitoring evolving fraud tactics in the ecosystem.

In my previous role, I encountered a surge in suspicious transactions. By promptly investigating and documenting each case, consulting with stakeholders, and developing smarter flags based on transaction anomalies, I helped reduce fraudulent activities by 40% within three months.

I have experience using various transaction monitoring software and fraud detection tools like ACI Worldwide and Actimize. Additionally, I understand the importance of anti-fraud algorithms and data analytics in quickly identifying and mitigating potential issues.

To stay ahead of fraud trends, I regularly participate in webinars, read industry blogs, and engage with online communities focused on fraud prevention techniques. I also attend relevant conferences to connect with peers and exchange knowledge.

Once, during a busy holiday season, we faced a spike in potential fraud cases. I prioritized incidents based on severity, collaborated closely with team members, and maintained clear communication to resolve issues swiftly, ensuring minimal disruption to our services.

I admire Epic Games' commitment to user safety and innovation. The opportunity to work in a forward-thinking company that values diversity and encourages collaboration aligns perfectly with my career objectives and personal values.

Key indicators include mismatched IP addresses, rapid-fire transactions from the same account, high-value purchases with new accounts, or transactions made from high-risk regions. Understanding these red flags is crucial in my role as a Fraud Analyst.

I ensure thorough documentation by detailing the nature of each incident, collecting evidence from various systems, and presenting findings clearly in reports for stakeholders. This not only aids in investigations but also helps improve future fraud detection strategies.

Balancing user experience with fraud prevention requires a nuanced approach. I advocate for implementing automated systems that monitor transactions without hindering the checkout process, ensuring users have a smooth experience while maintaining security.

I'm motivated by the challenge of protecting users and creating secure environments. There's a great sense of fulfillment in preventing fraud and positively impacting the gaming community, which drives my passion for this field.