Job details

Customer Enablement Specialist

At Epignosis, we build workplace learning software that enables more than 70,000 teams worldwide to offer training to millions of people. Our portfolio of tools can be used by organizations of any size and includes TalentLMS - a zero-overhead cloud LMS, eFront - an enterprise LMS, TalentCards - a mobile app for training the deskless workforce, and TalentHR - a lightweight HRIS to manage people ops. We are competing with the world’s top eLearning solutions and we aim at becoming world’s #1.

We're on a mission to democratize training by developing simple, accessible, and affordable software. We count 12.000+ companies as customers and with more than 11 million users logging in to use our platforms, we are a much-loved global leader in learning tech. At home, we are quickly becoming one of the largest SaaS company to come out of Greece.

As a Customer Enablement Specialist, you will be a member of our Customer Enablement team, and responsible for offering onboarding and consulting services to our customers, ensuring that they set up their LMS successfully towards meeting their goals. Also, you will be the go-to person to promote product adoption and keep customers engaged with their LMS, whilst increasing our retention rates, and ultimately contributing to Epignosis’ growth.

So, if starting your career at a fast-growing software company excites you, we would really like to meet you!

Responsibilities

Cover primarily US business hours; Monday to Thursday from 14:00 to 22:00 Greece time (remote) and Friday from 10:00 to 18:00 (onsite)
Conducting customer end-to-end training & onboarding
Conducting ad-hoc customer consultation calls
Acting as a liaison between the customer and the support team during the onboarding and/or consultation period
Advising customers on best practices and responding to usability questions during the onboarding and/or consultation period
Assists webinar production and participates in live sessions
Assists in production of videos, knowledge base articles and resources
Expert in TalentLMS and has good understanding of at least 1 other product
Identifying upsell and cross-sell opportunities
Collects and addresses customer feedback

Prior phone customer-service experience
Native or near-native command of English
Ability to prioritize, multitask, and manage time productively
Excellent communication and presentation skills
Proactive, problem-solving skills, "Glass is half full" attitude
Team spirit; you seriously care about what you do and appreciate collaborating with your colleagues
Strong analytical skills and technical capabilities
Bachelor's degree or higher

Bonus points

Familiar with Salesforce or a similar CRM
Speak a second language

The most important thing we offer is a safe and healthy professional environment, giving you the opportunity to work on products that positively impact millions globally. Become part of Epignosis, a diverse group of smart, fun, and GIF-loving professionals in offices worldwide, including the U.S., the U.K., Greece, and Cyprus! Our employees enjoy benefits that enhance productivity and contribute to their professional development. Apart from that, we also offer: